Our sales advisor Michael Payne was great. Such a lovely guy. However the valuation manager who was working on the evening of 04/10/19 was rude, arrogant and condescending. He said in a cocky way that the Glasgow store sells 400 cars a month so he didn’t mind if we walked away. He subsequently told us he would be losing money if he sold the new car to us. It was myself how was purchasing the new car but he would not talk to me, only to my husband. He also told us he used to work for Arnold Clark so we should go there! During this time, Michael looked so uncomfortable because of the why this manager was acting. We would’ve bought our new car on 04/10 but we walked out because of his attitude. Michael phoned us the next day and we came back to buy my new car. When we picked up the new car the girl handing the car over us was miserable. Such a shame as Michael was fantastic! We both wish him well for his upcoming wedding!