This was a return visit from us as we had bought our Audi A4 Avant from you in April 2016, sadly I think it will be our last as the previous high standard has dropped significantly. The car had not been cleaned and had sticky wrappers in the pockets behind both the front seats and even an empty tomato ketchup sachet. Sticky, sweet lumps on the backseat and on the carpet beneath the back seat and when the arm rest was put down in the rear it was full of crumbs and sticky juice marks. There was no handbook with the car to explain its functions and only a partial service history despite your sales staff saying there was a full history. There is also a small dent and a scratch on the body work and scratch marks in a circular fashion on the front windscreen on the drivers side.