Collecting car was a shambles. Originally arranged for 10am on Tuesday then changed to 1pm. Got phone all about 11 to ask when we’d be picking it up. Having arrived at 1pm as arranged we did the paperwork quickly and were told car would be ready shortly. After about 15 mins we were told there was problem with mot- were told we could take car and then bring it back for MOT. After about 40 mins of nothing happened we enquired what was going on as we had to get home to pick up child from nursery. Then told car WAS having mot / then told again it would be there shortly. In the end we waited almost an hour and a half- totally unacceptable . Was promised someone would phone the following day to discuss this poor service- still waiting.