When I looked around the showroom and there was nothing there that caught my eye the salesman ( Chris Mitchell) had a look on the computer to see if there was anything I liked in another branch ( sadly nothing), He then thought for a second and asked me if I fancied an automatic which in recent times have really improved from the jerky old automatics from my youth. He then went out the back of the dealership and brought into the showroom a beautiful ruby red Ford Focus Titanium X ( with even more extras) Leather seating, sunroof, Self Parking, It was kitted out like a Vignale. That was me hooked. Chris and his manager worked hard at getting me a deal that suited me and I now own that said vehicle, which I am over the moon with. I could not have asked for more from Chris he kept me informed at every step how things were proceeding until I picked up the car. Now I have had my car a couple of weeks and I find the after-sales care is very poor. A bit was to be ordered for my car and a date arranged for the car to go in for the work to be carried out and to check on a rattle I even got a text the previous day to remind me. I took the car along at the arranged time 0830, and was greeted by George who assured me everything would be sorted, after waiting for around 45 minutes. I was told by George the part was not in though he had checked out the rattle and apparently it's behind the dashboard. I also pointed out that a damaged alloy which was meant to be repaired was not repaired which George agreed with me about. He told me he would call me later that day ( Wed 26th Feb) with a new date for the work to be done, It is now Friday and I have heard nothing from them at all. So the after-sales is a let down as is the remedial side which is obviously covered by the warranty they give you. No one phones when they say they will. It has been suggested to me that they will spin this out till the warranty runs out (3 months used car). they can try that if they wish but anything reported within the warranty period is covered by law under that warranty. So would I use them again? on the plus side, I got a great car at a great price but then as I have just explained the downside. The jury is still out but losing faith fast.