Overall I was very happy with the service that I received from everyone at Peter Vardy. The staff are friendly, helpful and insightful. When I asked any questions I tended to get an answer quite quickly which was pleasing. When I made it clear I wanted to see a car I saw online that happened to be at your Motherwell store, William made sure it was brought over to Braehead the following day for me to test drive. The same goes for my partner Brenda's car that also happened to be in Motherwell. There was a problem with me financing the car as I don't use credit cards and won't show up as a bad debt as I don't owe any money. That isn't of course Peter Vardy's fault but I was offered a chance at alternative finance. In the end I decided to pay for the car cash and pay the money back to myself over a period of time. There is however room for improvement from the car delivery side of the business though. 1. The first thing is that the tray in the boot of my car is loose as the plastic catch it sits in is broken off. I mentioned this when I went over the car on receipt of the vehicle but wasn't offered a resolution. I therefore always need to press the tray down firmly into place every time I close the boot. 2. The second thing is quite important. When I was driving the car home I could hear a metal rattling sound from the back of the car. When I got home I checked the back seats and found the rear seat belt was jammed behind the seat. The buckle was hitting against the metal back of the seat making the noise which was no big deal. I went to move the seat forward but before releasing the seat locks the seat fell forward as the back seats weren't locked in place. If I had my children in the back and had to break suddenly the car seats would have moved forward. This should from a safety point of view have been check over in the workshop. 3. After doing a number of journeys on the Sunday after receiving the vehicle on the Monday the car wouldn't start. I had to call the RAC out who found that the battery was flat. It was only performing at 15% of what it should have been and doing a number of journeys in one day was too much for it. The battery failed all of his tests and reckons it wasn't tested properly before the car was handed over. He recharged it as best he could and gave me a report to take into you which I did the following day. Once instructed Deborah dealt with the matter very promptly and I had a new battery fitted to the car on the same evening. I left the RAC report with her. I was of course very happy with the service on getting the problem fixed very quickly. The care customers get in the showroom is very good but Peter Vardy may have to take on board issues which are taking place in the workshop with regards vehicle preparation. I submit this review without prejudice and look forward to hearing from you with regards them. If you get back to me it shows you take customer feedback seriously and are open to looking at making changes for the better. Best Regards, Shaun Nixon.