My initial visit was after I received a call from the retention team. They got my interest and I decided to come in and see what was available. The details of the call suggested I was going to be expected at 430pm and I even received a 2nd call just before to confirm what time the team should expect me. However when I entered the store no-one had any idea that I was coming in. So I had to explain the situation to the receptionist and then again to the salesman once a free salesman was found. Not sure what the point of making out that I had an appointment was just to turn up and not be expected. After that the service I received was excellent, Connor was very attentive. On delivery day I was asked to come in at 5pm to pick up the vehicle and then I had to wait about half an hour just to be seen. I appreciate the work involved in getting a car ready for pick up. However if you know when clients are coming in to pick up their new car, why isn't there more work done before the client shows up at the agreed time.