I purchased my car on 04/07. The car showroom was fine however I turned up and was told I couldn’t test drive any cars due to being under 21, had this been communicated with me before I wouldn’t have been so let down. The staff were nice and the restrictions in place due to Covid were good. After purchasing my car, I wasn’t advised of the after-sale process, so I waited for a call from the sales rep that I purchased it from. However I got no call, and when I tried to call him I got no answer or response. I then contacted the main showroom and I was directed to the After-Sales team (which I didn’t know existed), who then told me I had additional finance agreement paperwork to fill out. I didn’t mind doing this however again, if I had been told in advance I would’ve had this done so I could get my preferred collection date. I then organised to visit the showroom to collect my car the following Wednesday, however I had to wait for an hour before any member of staff came to speak to me. Eventually, Zoe helped me get my car and I was really pleased with how effectively she dealt with me and how helpful she was. I think the after sale service is absolutely rubbish in terms of communication. There was also a problem where the tyre pressure sensor came on at the showroom, I flagged this to the sales rep and was told it would be fixed, however it is still showing as a warning light in my car. I spoke to David on 21/07, who I believe is in the service team, and he was helpful and directed me to the best place to get help! However I’m so disappointed that this wasn’t looked into before I collected my car