Jodie Boyle was absolutely fantastic in her role, a total gem 5 out of 5 stars, helping us choose the right cars and the right finance deals for us. She kept us informed all the way through the process and beyond. The actual length of time for getting the cars was long, over two weeks in total. But the quality control was abysmal. Both cars had numerous faults on the day of collection including a car that stank like an ashtray, seriously whoever moved that into the showroom must have smelt it. Quality control truly let you down. Poor Zoe Clay on our collection day had to deal with two very disgruntled customers, after having to wait 5 hours beyond our initial collection time and having to wait for one of the cars to be taxed. If it wasn't for her professionalism, mediating skills and honesty I think we would have walked away from the deals. 5 out of 5 stars for Zoe. And then poor George Ewart who has had to pick up the pieces of the abysmal quality control. He has been very professional, very honest and very diligent. The cars have been booked in to have all the remedial work carried out due to his quick response and professionalism. Again for George Ewart 5 out of 5 stars. We loved our last experience with Peter Hardy 3 years ago but did not enjoy it on the whole this time round. Your quality control has been abysmal. We never saw the cars until we collected them as they were off site and I know they are second hand cars but surely when they were being prepared to be handed over someone must've questioned themselves as to the condition