I returned to peter vardy as my last experience buying my previous car was great however this time was completely different. The initial sale was fine but as soon as I bought the car it was very difficult to get ahold of anyone. None of my calls were being returned and no one phoned me for a follow up call which I was told to expect. My appointment to pick up the car was 5pm and I wasn’t actually seen until 5:50pm. Ridiculous amount of time to wait considering the actual handover took no longer than 10-15 mins. Then when I seen the car it was not to the standard I was told I would receive it. There were some issues with the car so I went back into the store before driving it away and made them aware. I was told I would receive a call later that night or following day and I didn’t receive any calls. I tried on numerous occasions to contact the store, leaving messages to be passed on to them and I still received no contact. I ended up needing to visit the store again 3 days later to complain as I was left in the dark not knowing when my new car was going to be repaired and no one was returning any of my calls. I also asked the salesman for a final price of the car with no hidden admin fees etc however he did not take the deposit into consideration so I ended up paying that twice and I’m still waiting for it to be credited to my account. The customer service I received this time was atrocious and I would not recommend anyone to go to peter vardy, very disappointed with the way I was treated, it seems to me they were only interested in the sale for month end and they didn’t care afterwards when there’s been issues with the car. In fairness the only positive I can say about my experience is when I went back into the store the woman in aftersales was very helpful as was the salesman that sold me my previous car. I now have a booking to go back and get the car fixed next week.