My overall experience with PV may seem a bit confused! I love the car we have bought, I like the idea of the casual approach to the PV CarStore but am unsure it worked for us. When making the final decision on buy the car, there were multiple agents chipping in and advising us of the "great deal" and "great car" that we settled on but trying to get call backs from PV since closing the deal has been very frustrating. Multiple calls not returned....multiple. Four days after collection we are still trying to sort one issue with the car. I also feel we have been slightly miss sold our car, part of the prerequisites was a desire to have a comprehensive SatNav and entertainment system for ease of use. We have our car and are gutted to find that the car maker has stopped supporting the Apps system for our car, discontinued on a car that is only 2 years old!!! While this is not PVs fault, I do believe the agent should have known/advised this. Like I said, I love the car we have bought but we would likely not have went for this had we known we could not use built in apps to access music with more ease. This continues to be an annoying omission from the car. During our hand over, I feel the agent could not have come across as any more bored and unwelcoming....I was actually getting quite annoyed with her whole demeanor and at one point had to find and approach her to hand back our old car keys while she was checking her phone. So I go back to the casual approach, I wonder sometimes if the old fashioned in me thinks that the casual approach to sales generates a casual attitude to sales and more importantly I feel...aftersales. But....I do like the casual set up idea.... We were also assured that the car would "100%" be "fully sanitised" after fuel was put in it for us..."All our cars are fully deep sanitised" prior to collection. This may well have been done but this became "fully" pointless when the handover agent got into our car to reverse it 30 feet from the forecourt into the showroom area!!! No gloves, mask below her nose.....why oh why!!! All in all a mixed bag really with our car purchase from Peter Vardy CarStore.