Firstly I found Grace to be excellent as my sales person and I'm happy with my car. I was struggling with the Ghost immobiliser on it and she even drove to my workplace to help me. A couple of things that I didn't appreciate were - 1. When I looked onto your website to see the car it advertised 3 years free servicing with the it. Once I done the deal I asked how the servicing worked as in do I bring the car to you or Audi? I was told by the finance person that my interest rate meant I didn't qualify? I was not happy as you can imagine as my APR was 8.9% so not exactly low. 2. It said on the car window sticker if I bought the car then I would get a package of goods worth £500 which I didn't receive on collection of the car. Someone called me yesterday to see how the car was and I've mentioned it to them, so hopefully they are going to sort it. 3. The sales manager came over when I was talking to Grace and said if I bought the car then he would give me a "wee sweetener" to help it across the line and again I received nothing. It just seems to me anything was said to sell the car and then I received nothing in the end up. If it wasn't for the car being as good as it is and very rare to come by I would probably have bought it somewhere else.