Highly disappointed that anyone would provide a service from a known scam company. Booked a car through CarTrawler from NU car rental Miami. Worst experience ever. Our flight was slightly delayed and when we got to Miami there was no shuttle to the rental agency. No problem, we can take a taxi but then we were informed the office was closed. We canceled our rental and asked for a refund which was denied because we failed to pick up our car. We have NEVER had this issue dealing with a reputable company. After reading reviews NU car rentals will use any excuse to take your money for no services rendered. Shame on you CarTrawler for not looking into the companies you book through and shame on us for trusting you.