Due to unforeseen circumstances (their fault also, but that’s another story), I could not pick up my rental vehicle when I arrived to collect it. The guy at the desk asked if I wished to cancel then, to which I obviously replied with ‘yes’. On eventually tracking down the top tier culprits, I asked for my refund, but I have now been told, either due to blatant lies, or communication ineptitude, that it was never cancelled, therefore I ams not enititled to my £179 back! This seems to me like an issue between the gangsters Cartrawler and Budget, who were the actual supposed suppliers. I feel like they have committed daylight robbery, and they simply do not care.