Never Use Car Trawler. Rip off. They partner with EasyJet and provide the car hire part. Well that's the idea. Take your money and no car. The worst customer care I have ever experienced. Do NOT hire a care with EasyJet or Car Trawler We could not land due to high winds so circled the airport eventually transferring to Gran Carnaria. By the time we landed it was 6.30pm and the car hire company, TurisPrime, had shut and gone home. No A/P. We had filled in the fast track booking so they had all our details and our money. Eventually arriving back at Lanzarote at 9.30pm, there was no one. All the other companies were there but not the EasyJet team. Packed up and gone home. Called EasyJet and they said that becaue I had not called them to tell them of the delay, it was my fault. I have spent the last week trying to explain to Mohamed, Adriana and Miriam, that phones dont work in a plane, but no, they cant seem to grasp that. They even told me I had to raise separate complaints to pre booking and post booking. What a farce. EasyJet partner with Car Trawler. Just avoid them and dont expect EasyJet to help.