Booked a 9 seater in Oct 23, got email confirmation it is a 9 seater. Saw the website the franchise had only 8 seater. Called and emailed but either not answered or bounced back. So I texted Cartrawler via Whatsapp. They wrote back and confirmed they have checked with Green Motion Manchester they did have 9 seater and insisted "we always get some options from the car suppliers which are not available on their website as per our cooperation". In this case, you would reasonably to trust them with such a written confirmation. When I turned up, Green Motion Manchester airport branch only had 8 seater. I myself drive a 8 seater, the reason I was hiring because we were 9 and kids all dressed up for halloween festival in Whitby. Kids were crying and very disappointed. Obviously I made a complaint, they refunded me the money and pretend nothing happened. I asked for compensation base on the fact that the customer service DID black and white confirmed the availability and i drove 20 miles to pick up the vehicle. When they promised to follow up, they closed the case and wait for me to go back chasing after 20 working days, 4 times. I gave them every chance to make good but yesterday they finally told me they don't care anymore. Reported to BVRLA, this is another joke. "Rental vehicle categoriers are not always based on seats and therefore if you were offered an alternative nothing has been breached". How can 9 people legally travel in a 8 seater? I believe the above ratinoale is suffice to justify my claim they are shameless and useless. They would rather risking an angry customer writing on Trustpilot than meeting customer's reasonable demand.