A total SCAM !! FRAUD company!! So we had two bookings and we were getting delayed for the pickup. I tried contacting them for two days straight to provide the information on the contact information given. Nobody ever picked that call. Then we went to pick up the car and was told by the car provider that carTrawler has not provided any money to the car provider (Budget in our case).We were denied any car and was asked to contact carTrawler because it was their fault. The irony was that neither us nor bugdet knew how to reach out to them. I have evidences that I had tried for two days to call them and never picked up. I had to spend 4 hours at the airport with my family just to figure out how to get some help but failed. After writing to them over mail , my complain ticket constantly gets closed with no resolution. They just reply saying they cannot do anything in this regards but providing any justifications of their response. Its a fraudulent company who keeps customer's money and neither provide the car or the service. NEVER NEVER NEVER book from here!