Deceptive business practices – legal action may be necessary We are Swedish customers who prepaid a car rental via CarTrawler/Norwegian (provider: Goldcar, Milan). Despite presenting valid ID (passport and driver’s license), the car was withheld due to a sudden and undocumented demand for a national ID card — not stated in the rental terms. We rebooked a new car with the same dates at a much higher cost, based on CarTrawler's assurance that a refund would be possible. After over six months of delays and contradictory responses, our claim was rejected. This appears to be a recurring pattern, with many similar reports. We filed a claim through the Small Claims Court in Dublin, and after service of process, CarTrawler quickly refunded the full amount, including interest and court fees. Please note this is for EU citizens. We share this to prevent others from being misled and having their holidays ruined. If you’ve experienced the same: You can file a complaint using the EU Small Claims Procedure. It costs €25, is handled entirely in writing, and you take no risk — you won’t be liable for the company’s legal costs if you lose. No lawyer is required. More info & form: Search for european small claims procedure CarTrawler company details for the form: Company name: Etrawler Unlimited Company (trading as CarTrawler) Company registration no.: 93433 Registered address: Classon House, Dundrum Business Park, Dundrum, Dublin, Ireland Court where we filed our claim: Dublin District Small Claims Office First Floor, Áras Uí Dhálaigh, Inns Quay, Dublin 7, Ireland Email can be found online.