Cartrawler doesn't care about anyone affected by the COVID epidemic. Cartrawler refused to refund the amount I prepaid to rent a car for a trip that had to be cancelled because of the virus and our state's stay at home order. The amount was only $200 or so -- nothing to Cartrawler -- but they care so little about people, so little about their customers, they flat-out refused to consider that we had no control over the epidemic and our inability to utilize the services we paid for -- services that were not provided, of course, so Cartrawler kept that money and in turn provided NOTHING to me and my family. Complete and utter rubbish -- that's what Cartrawler's reputation is as far as car rental companies go. The absolute worst.