I have had a carttek cart for years now and have always enjoyed their great customer service. I was pretty shocked when I had a part break on my cart and called them and received very poor customer service. A lot of my friends at the club I belong to have also had good customer service from carttek and were surprised to hear about the poor service I received. I had always recommended carttek to my golf buddies but I think they have grown a little too big. Its too bad but I think I will be buying a new cart from another company if my current cart keeps breaking