I purchased a phone case back in Jan 2021. It cost me £55, It took a significant time to be delivered and I tried to cancel - which I was told wasn't possible (which is a lie). Anyway, I accepted the delay, it got delivered several weeks later and I starting using it. This was the first challenge (which I swallowed). Fast forward: I contacted Casetify in September 2022 because the case has broken down - sent pictures and was told it was out of warranty. I'm not fussed about an internal process or policy, I care that I spent £55 on a phone case that's fallen apart with less than 18 months use. Anyway, I can't really be bothered with the argument because Casetify are just rubbish. They've offered me 15% off another purchase (LOL) but that isn't going to work. My advice: don't spend your cash here, take it elsewhere - you'll save money and you'll waste less time.