“It's really upsetting, they completely failed to deliver 100% satisfaction, it's a scam.
I placed my order on 11.17 and only received it on December 3, after which I requested a refund and in the meantime customer service started not returning my emails.
Now I have sent the return delivery to the address they gave me, but they said they didn't receive a notification from the warehouse and won't give me a refund.
I don't know what's wrong with their warehouse. Please be sure to be careful! Lastly unless you are not going to make any returns, please be careful with your order.”
“Unbelievably bad quality. I've had my Casetify phone case for less than 6 months and the image has chipped and the sides are separating from the back.
I work from home and typically leave my phone on my desk. I barely move my phone. There's no reason for this case to be falling apart already. By comparison my Otterbox cases look brand new despite being 3 years old.”
“I wish I could give negative stars and can’t say enough do not buy from them. Do not waste your time or money. The satisfaction is guaranteed that is plastered all over their website is a lie. Their customer service does absolutely nothing, they will not give you a case from the warranty I have tried previously. I ordered from the wicked collab, they charged me $12 more for a non MagSafe case. They refused to price match their own website, and said prices are subject to change. They would not exchange for the MagSafe version that was the exact same cost. Nor would they cover return shipping fees. It’s an absolute scam and I probably exchanged 20 emails with “customer service”. It costs them more to ship the new item than it does to price match what I was asking. I will never give these people another dollar. They charged me $80 for a non MagSafe case, I don’t care how far you can drop it nothing is worth that much it’s just plastic.”
“ordered the Dancing Dolphins case from the Lisa Frank collection. one thing about Lisa Frank is its allllll about the neon. the collection claims that the cases all add a “vibrant pop of color” and the picture makes the color look nice and bright. yet my phone case arrived and this is not at all the case. the color is not vibrant at all- it looks as though they took the image, put a dimming filter over it and THEN printed it. the design is still great but i am very disappointed in the color quality and the way the picture made it look way brighter than it is in actuality. i will not order another case from this company again.”
“Casetify did not comply with UK statutory rights in dealing with my order. They sent me a different product to the one I ordered (wrong size). Despite the fulfilment error being theirs, I had to send the item back at my own cost. I've had extensive communications with the customer service team to be refunded this amount, to no avail. To give them credit, they have refunded the original purchase price and offered a Casetify credit for the shipping (a useless gesture). I am out only a small amount in the end (£4), but it's the principle of the matter. Also, it wasn't clear to me when ordering that the order was not going to ship from the UK, so the order took longer to arrive than I'd hoped. I would not order from this company again.”
“Terrible customer service. First of all - reading other reviews, I realize I had the same experience with a case I had ordered from them previously in which the back seperated from the sides. I thought mine may have just been wear and tear, but upon seeing these reviews, it's obvious it's a fault with their product. Wish I had read these reviews a six weeks ago because stupidly, I ordered another case from them for a new phone. I ended up getting a different model and tried to exchange the one I received. Followed their return/exchange policy on their site - sent it back with tracking and notified them with the tracking number. Was told once they got that info, they would arrange for the exhange. I also tracked my package to them and saw they recived it 4 days after I sent it. That was two weeks ago and I've not gotten my exchange. Instead, I get multiple emails a day saying my order has shipped, when in reality, when I check the tracking number on the USPS site, I get the same message "Shipping label created, USPS awaiting product." Yesterday, asked to cancel the order and refund my money and they said they can't because the product may already be in transit? Sent them proof it wasn't. Have now asked them six times to cancel my order/refund my money and they still won't even though nothing has changed on the shipping end. Finally called my credit card company to dispute the charge and they are now taking it up with them.”
“After waiting 15 days from my order my phone case finally arrived 🙌 and I have to say that was worth it , very good quality, feeds perfect , definitely recommend it this website 💗”
“For the money they are charging for their cases, GET SOMETHING ELSE. I’ve had two cases and they’ve both fallen apart around the edges. The side part separates from the back. The first time, I thought maybe since I had it so long…oh well. But when I got a new one, it did the same thing only it was nearly brand new. I complained to them and they engaged for a quick minute then ghosted me after I sent photos and all. They are a total ripoff. Look at their BBB complaints that have been filed too. Spend your precious money elsewhere.”
“Terrible way their policies are written. I bought a casetify case for my s21fe. After 14 months the sides of the case came unglued or unstuck and started bulging. The case had failed. I then bought another casetify case because i thought maybe I'm just unlucky. After 13 months the plastic sides came unglued or unstuck again and it failed. After reaching out to customer service, they couldn't help me reach a satisfactory outcome. They didn't admit how their products shouldn't only last barely over a year and the surprising thing is the cases both failed after their warranty period. I had also bought a casetify case around the time i bought my second case for my friend and he also had issues with the case, basically falling apart after just under 2 years. So they basically responded by saying oh well we are just enforcing the terms and conditions of the warranty. Well if they can't stand behind the quality of their cases then I'm going to write about it here so people know how bad the cases can be after barely a year of using it. They couldn't replace it because they discontinued manufacturing cases for samsung s21fe but if they really stand for the quality they should apologise and offer credits or a full refund. I won't be buying a casetify case again or recommending any of my friends or family to get one either. Shame for a company promoting how great the protection is for their cases. I mean i guess that's right if you only want to keep it for less than 2 years. The only thing good about the cases are the designs but you can find other companies with more integrity and better quality cases.”
“Do not buy worst service I spent 200 and sent them back as they was not right and now they will not refund me and saying the cases never went there awful customer services just back forth trying to pro long you they do not care you can’t even write a google review so they ts obviously happening to a lot of people!!”
“Don't buy any co-lab products from this company. They will not honor their 100% 10 day guarantee nor their warranty on these items if they are sent to you broken or defective. They will steal your money. This is a scam.”
“Horrible customer service, awful shipping time and ridiculous advertising. These cases will not protect your phone well as they say they do. Customer service lies and says they are "rushing production" and it's a lie. I've already been waiting close to thirteen days for one case to ship and they continue to tell me to "be patient". Of course at this point, they already have my money and couldn't care less when I get my case, lol.”
“From the start black great ramen case, impact ultra hd screen protector and camera lens protector purchased on 1st of May. The estimated delivery date was 16may-23may. Item did not arrive 23rd may and reached casetify team. The team advised item was in transit but I tracked it with the DHL tracker and it was showing sitting in pearson airport for a week. Soon after I receive a new tracker from the team for canada post expedited parcel delivery.
All items received late 28th of may. Upon applying screen protector from just finger pressure at top edge of screen protector to where speaker is the screen gets a pinhole shatter and cracks seen on screen protector. Reach out to the team 29th of may and they advise will ship a replacement for what was assumed to be a defective product.
Receive replacement 12th of june. Applied replacement screen protector 14th of june all seemed fine. 15th of june a pinhole shatter appears centre bottom edge of screen protector. At this point very dissatisfied with product quality of the screen protector and request for full refund for the screen protector only.
The team reached back advising screen protector is not covered by warranty and they would offer a 15% discount on next purchase. I advised this isn’t an issue of warranty but that the products themselves are not and advertised and that i still seek a full refund for the screen protector as resolution. They escalated the issue then repeated that it is not covered by warranty and that this time they will offer 20% off next purchase.
I respectfully declined their offer, will accept the loss of this expensive product as casetify does not want to take any accountability for what they advertise and sell and advised I will not provide anymore business for the company and leave an honest review for future customers who may be considering this screen protector.
TLDR: bad quality. No accountability. Extremely long delivery times. You are better off buying from amazon which will cost you 1/5th of the price and they will provide much better service, delivery and most likely refund you if their product is not as advertised and up to standard.”
“I canceled the order after the company had not mailed it out eight days after placement, according to the tracking number. Customer service responds, I cannot cancel my order. A week later I received the canceled order. I contacted customer service again for a return form & postage paid printable sticker. She informed me I was responsible to pay return postage and other charges! Unless you have over two weeks to wait on protection for your phone and money to throw away, do not buy from Casetify. Even the questions at the end of this review are misleading.”
“Bought an advertised MagSafe compatible Castify case for over $100 which is not cheap. Does not work well with my MagSafe charger. Does not grab and I have to keep wiggling case to get a connection which can take a long time to get it in the right spot by sheer luck. Phone grabs and charges perfectly without the Castify case on. Emailed Castified who asked for a video of problem. Sent video. Their response? We cannot guarantee Magsafe compatibility with MagSafe chargers that are not Castify brand. No other remedy or help offered. Basically they said ‘too bad.’ Buyer beware. Their cases are advertised as Magsafe compatible full stop. They are not necessarily and they told me so.P”
“Order iphone 14pro scren protector costs AUD $49 and got wrong order. They asked me to send it back to HK or US and I have to pay postage fee. They messed up with my order and now I have to pay extra costs. That screen protector no use for me so end up in the bin. Really dissapointing.”
“Be very wary of this company. They operate some shady business practices. I bought a $100 gift card for my daughter to use on a case when she got a new phone. She finally got her phone, went to use it and got a message the code didn’t work. When I emailed asking about it and after much back and forth I was told the gift card was expired. My daughter never worried about timing because there is no expiration date printed on the gift card or in the email sent to me confirming my purchase. When I mention this, I was told it’s under terms and conditions. I had to scroll through pages of legal junk that no one ever reads, but companies post to cover their butts to find where it said there was a 1 year expiration date to their gift cards.
Before you buy a case from them and trust their 100% Satisfaction Guarantee you might want to check the terms and conditions out.
They have an F rating on BBB with 50 complaints just this year. There are so many other case companies out there now that I wouldn’t deal with one like this.”
“They offer discount codes in exchange for signing up for emails, then exclude their most popular products from the discount. But they only tell you that after they have your email and phone number.
When you write a critical review of them, they email you offering a 10% discount in exchange for dropping a case back to their store (they have one store in the whole of Australia and it's 2064km away) and then alternately offer to cancel your order, and then put it on hold indefinitely until you respond.
So even though it's paid for in full, they won't ship it until I respond to their stupid offer to my justified review.
Thanks so much for the help Adalyn!”
“This product is fine if you do not need to return the item. They say they have a 10 day return policy, yet there’s no information on how or where to return an item.”
