I returned the long cashmere robe because it wasn’t quality, soft cashmere. It was a rough itchy cashmere and felt the cost was very expensive for the quality. I had ordered another item as well and they sent me a free scarf. I returned the robe and forgot to send back the scarf, a very light flimsy scarf and I was charged $50 because it wasn’t included in the return package, simply couldn’t remember where I put it because I knew I’d never use it, but a scarf I would NEVER pay $50 for, but that’s the customer service I received and by the way I also paid $17 to return the robe, no free returns offered by this company.