Well, I have contacted you at info@cashmereboutique.com and no, I did not have any customer satisfaction. Part 1 of the refund, via Amazon, has been credited to my account in full last week, including tax and delivery. In view of my complaint about the overall quality of the product compared to similarly priced items, Amazon had no hesitation in refunding the express delivery charge. I will be writing a review on their web site rating their service as excellent, although your product was not up to specification as advertised. Re Part 2 of the refund, due from Cashmere Boutique. 1. As of today no refund has been posted to my credit card. 2. I was charged $145.10 on 2nd February and the item was returned the week of 17th February with an acknowledgment from the company a few days later. 3. The notification proposes crediting me with $116.10. 4. This sum is totally unacceptable to me. Not only are you late with any refund, but you have also not refunded the 3-day express postage I paid for in good faith expecting a quality product to be delivered. Looking at your product on arrival, I don’t believe you could ever have sold any at $250 and so the sale price of $129 is questionable. The quality is rough by comparison to other cashmere sweaters for sale on the current marketplace for around the same price. The product I ultimately purchased, which is excellent is Mariyaab. In comparison, your product looks like it has been fluffed up during manufacture to make it look thicker than it really is, and considering the fluff on the surface it will pill dreadfully with wearing.