As per all the other reviews, my advice would be to use a proper bank. Cashplus communication & empathy is non-existant. My account was frozen on the 10th of October without notice or explanation. Numerous calls into customer services gained zero, as I was fobbed off each time. I was even told I was not allowed to complain as the freezing of accounts is within their T&Cs. I said that is fine, I understand, however let me speak to the relevant team so we can get to the bottom of it. NOTHING. My account was un-frozen on the 10th November, again without notice, apology or explanation. I cannot even learn from them why they took such drastic action. In the meantime, all DDs bounced and we couldnt take payments from clients. We had to set up an account with a proper bank and move all DDs and explain to clients what had happened. What is sad I feel is that they still have not contacted me throughout this, and it just doesnt feel right that in this day and age in the United Kingdom (not Russia or China) a bank can bring a small business to its knees and say literally, nothing. AVOID.