its not a bank. its A SCAM. If I could give zero stars, I would. My experience with Cashplus Bank has been abysmal, causing me not just financial harm but also immense frustration and disappointment. As a new business owner, I opened an account with them, hoping for a reliable banking institution. Instead, I was met with a nightmare scenario. My first and significant business transaction of £4,990 was inexplicably withheld by the bank. Their justifications were vague and their demands for documentation were absurdly invasive, severely straining my business relationships. The incompetence didn't end there. My account was blocked and restored without my knowledge, a fact I only discovered when trying to understand why my transaction was mishandled. The final blow came when I learned that they had unilaterally decided to return the funds to the payer. This action, taken without my consent or any forewarning, has not just left me financially crippled but also betrayed and helpless. Their customer service was a mockery, offering nothing but empty apologies and no real solutions. I am left with no choice but to seek legal action, a path filled with anxiety and uncertainty, all because of Cashplus Bank's irresponsible and uncaring treatment. This bank has not only failed me as a customer but also shattered my trust in what a banking institution should represent. I urge anyone considering Cashplus Bank to stay away. They have shown a complete disregard for customer care, ethical practices, and basic decency. This isn't just poor service; it's a complete abandonment of responsibility and a total lack of empathy for their customers' plight. Rating: ⭐ (1/5 stars) - Only because I can't go lower.