R. Wallace
Unacceptable Service and Account Handling by Cash Plus Business Bank I am writing this review with immense frustration and disappointment in the services rendered by Cash Plus Business Bank. My recent experience with your bank has been nothing short of a nightmare, leading me to strongly advise others to avoid your institution at all costs. My ordeal began with an email from your bank requesting three copies of proof of address documents. While I understand the necessity of verifying documents, I was shocked to discover that my account had been frozen without any prior warning. This abrupt action by your bank has had severe repercussions on my business operations. Due to the account freeze, I am unable to receive payments from clients, pay my employees, handle VAT returns, or pay commercial rent. This has not only disrupted my business activities but also jeopardized my company's reputation. The financial and reputational damage caused by this issue is immense and unacceptable. I have repeatedly contacted your customer service for assistance, only to be given vague promises about a "team" that will review my information and respond. However, this response has never materialized, leaving me in a state of limbo and uncertainty. Furthermore, the handling of my official complaint has been equally appalling. It was simply passed on to this elusive team, which is a stark deviation from standard banking practices where an independent team reviews such matters. This approach shows a lack of transparency and accountability on your bank's part. It is appalling that a financial institution, which should be a pillar of trust and reliability, exhibits such a lack of professionalism and competence. Your bank's "disgusting stalling practices" and apparent ineptitude in handling customer issues have not only caused me significant financial harm but also strained my business relationships. I urge you to take immediate action to rectify this situation and review your internal processes to prevent such incidents in the future. Businesses rely on their banking partners for smooth financial operations, and your bank's current practices are far from meeting these basic expectations. I'm beginning to suspect that Cash Plus might have other reasons behind the numerous accounts they've frozen, as evident from the reviews I've come across. If you've had your account frozen by them under the guise of an "address check," I'd be interested to hear from you. Please reach out and share what type of business you operate. This information could be vital in understanding the broader context of their actions. Update: One full week after the documents were submitted they asked for the same documents again because my driver's licence wasn't issued in the last 3 months. Absolute nonsense. (That would be the suitable timeframe they are referring to in their automated response below.) I've submitted a complaint to the financial ombudsman for refusing to respond appropriately to my complaint and emailed my complaint to my MPs. A company like this aren't fit to hold a banking licence when they are clearly interfering in people's businesses without cause.
4 months ago
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