I bought Macallan 12 Year Old Double Cask Gift Tin Single Malt Scotch and it was more than what you would pay for 12 year old bottle! They’re over priced but figured for the time to add to my collection however when I received it, there was just a regular macallan box.. I contacted them and their reasoning is as followed: I have taken a look into this for you, and since it is only the bottle presentation/ packaging that differs from the product description and the following disclaimer is included below the product image on the listing, I would unfortunately, not be able to offer an exchange at this time: "*This image represents the intended product however, bottle designs, artwork, packaging and current batch release or proof may be updated from the producer without notice." So because of this so called disclaimer, they wash their hands of any responsibility!! UNACCEPTABLE!!! Never again will I buy from them again!!! There are better places online and cheaper!!!