Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 Star – Untrustworthy Company, Horrible Experience Absolutely do not order from Cask Cartel. I placed an order and heard nothing for weeks. After over four weeks, I was suddenly told that UPS had attempted delivery—yet there was no slip, no notice, and no evidence. The package was supposedly returned to sender, and they then tried to charge me a 35% restocking fee for an item I never received. Throughout this ordeal, I reached out to Cask Cartel multiple times via email and got little to no updates or helpful responses. It felt like they were dodging responsibility from the start. I’ve now had to file a dispute with my credit card company just to get my money back. This company is completely unreliable and lacks even basic customer service. Stay far away.”

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Posted 2 weeks ago

“I placed an order and after two weeks it has not arrived. I called their customer service and was told it would take thirty days to cancel the order and they would charge me a restocking fee. I noted that the order had not been filled so the restocking fee should not be applied. They refused. I would not recommend doing business with this company. They are a third party vendor who rely on others to fill their orders. Their vendors are not reliable”

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Posted 1 month ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 2 months ago

“The maison dubouchet black berry brandy was never delivered!!! And I was never reimbursed for it!!!”

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Posted 2 months ago

“I ordered a case if wine. Finally after a month I received just one bottle!”

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Posted 2 months ago

“Just wanted to make people aware that these 5 star reviews are not actual customers but employees making it up.”

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Posted 2 months ago

“The bottles I chose were not fulfilled, they asked me to select another product. This was a holiday gift, it was ordered in early December and was not delivered until the middle of January,”

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Posted 4 months ago

“Negative: OVER 2-months for a $30 delivery fee - not good. Positive: Customer service was responsive, and it was very well packaged when it finally arrived.”

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Posted 4 months ago

“Wonderful! Thank you.”

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Posted 4 months ago

“I appreciate the order, however it should not take 2 minutes baths to fill an order.”

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Posted 4 months ago

“Absolutely wonderful.”

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Posted 4 months ago

“The advent calendar was beautiful. My husband is very please with it. Thank you.”

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Posted 4 months ago

“I sent this as a gift and the package arrived on time and made a great impression. Thank You Cask Cartel!!”

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Posted 4 months ago

“Package arrived on time, well packaged and no damage.”

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Posted 4 months ago

“A complete scam I ordered in early December as a Christmas gift - after a long wait I reached out to customer service then received a genetic reply that was no help, waited another 2 weeks tried again, same thing so I wrote and told them to cancel No response. The order was delivered to my nephew on 1/10 6 weeks later and without the gift card announcement. This company is a WASTE OF TIME and you should stay away!”

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Posted 4 months ago

“Always come through for the Holidays”

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Posted 4 months ago

“always get what i order and never been let down !!! thank you for getting rare things available to people in different countries that want hard to find things !!!!”

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Posted 4 months ago

“I order Nov 19th. Took until January to get here.”

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Posted 5 months ago

“Product was as described and packaged to avoid any breakage.”

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Posted 5 months ago

“My order arrived before the stated date. Awesome service thanks.”

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Posted 5 months ago

Cask Cartel is rated 4.3 based on 17,306 reviews