Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Cask Cartel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the order, however it should not take 2 minutes baths to fill an order.”

Helpful Report

Posted 4 months ago

“I order Nov 19th. Took until January to get here.”

Helpful Report

Posted 5 months ago

“Delivery was late and it was supposed to be be a buy one get one as listed on the website but I only received one.”

Helpful Report

Posted 5 months ago

“The communication with this company regarding delivery was disappointing. I will not use this service again.”

Helpful Report

Posted 7 months ago

“Where do I start…. I ordered a bottle of Ashanti Rum as a gift on July 9th. My first contact with CaskCartel was on the 13th. Every communication I had from them was initiated by me and was lied to repeatedly about the shipping status of my bottle. I asked repeatedly starting at a week from ordering to cancel my order because it would not be received on time and each time I was told it already shipped and couldn’t be cancelled. Yet the website showed no activity and that the order was unfulfilled. When I asked for tracking I was told they would send yet I never received it. I called and emailed a number of times over the course of the next couple of weeks because no one would respond. Finally after 45 days from my order the website was finally updated to show “Refunded” and I received my money back. And as I suspected the bottle was not mailed contrary to what I was told repeatedly by their rep. I have since ordered from another site and received my bottle for less money, delivered in under 2 weeks.”

Helpful Report

Posted 9 months ago

“Order was placed a week ago, I still haven’t received shipping and delivery information.”

Helpful Report

Posted 10 months ago

“Took forever to ship”

Helpful Report

Posted 10 months ago

“Shipping time is unacceptable, I understand I purchased a high end bottle that needs to be sourced, however 14 days to ship is ridiculous. Not sure I will use caskcartel again, nor would I feel comfortable recommending CC to peers.”

Helpful Report

Posted 10 months ago

“Placed an order over 3 weeks ago and is still waiting for shipping. I think that's a little to long.”

Helpful Report

Posted 10 months ago

“Haven’t received my order yet, no time given for delivery & DO NOT like the option of rescinding order of I am not home to sign ✍️ on a $50.00 bottle of whiskey that cost me $90.00. You asked”

Helpful Report

Posted 10 months ago

“Haven't gotten my order yet, so I don't know what to write other than I placed and order and got a confirmation and a review request. 2 stars for being needy looking for reviews.”

Helpful Report

Posted 11 months ago

“Placed order for one bottle of scotch on June 10, 2024 and just received it today July 1, 2024. THREE WEEKS !!! Shipping cost also extremely high”

Helpful Report

Posted 11 months ago

“Waiting for my shipment or an e-mail to tell me it’s on its way.”

Helpful Report

Posted 11 months ago

“I ordered a bottle of Hendricks Gin on May 29 to be sent to my friend for his birthday on June 1 As of today June 18 it has still not been delivered .... ?”

Helpful Report

Posted 11 months ago

“Ordered on 5.25.24, suppose to be here in 4 to 10 days. Nothing yet 06.04.24 , so much for the 10 day window on delivery. You got your money where is my product?”

Helpful Report

Posted 1 year ago

“Why am I paying $1.95 shipping charge?? FedEx is not delivering my order until I pay even after I took the route insurance. I am reluctant to give my credit card number for this purpose!”

Helpful Report

Posted 1 year ago

“I’m still waiting for my order. So I am not ready to give a rating. However, I did think it would take so long for the delivery.”

Helpful Report

Posted 1 year ago

“It's taken nine days to create a shipping label and send the bottle I spent $200 on. The bottle will likely not make it to me in time for the birthday it was intended for.”

Helpful Report

Posted 1 year ago

“In hindside, I'm prety happy. I actualy got the product that was completely unavailable in/to ship to my country. They even gave a small bottle of whiskey as a gift with it. But everything before I got the package was pure anxiety. The bottle was already more expensive, and shipping basicly cost me a kidney. On top of that, communication was difficult and not verry helpfull, tracking was not even present untill the package had been attempted to deliver, and once it was, still verry unclear, and shipping took verry long. I think this company works fine as a last resort, if you're looking for a specific product that you can't find anywhere else. But outside of that, I would never order here”

Helpful Report

Posted 1 year ago

“Not very tasty!”

Helpful Report

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews