Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll write something when my orders are here, might be awhile.”

Helpful Report

Posted 1 year ago

“Not sure how this company changed it's business model but this version is poor. 2 of the last 3 orders have come weeks after the order was placed. There was NO proactive customer service to advise me what was going on and nothing happened until I inquired. I probably will try them one more time but their model using independent stores without a follow up on their part is not likely to work. Very disappointing.”

Helpful Report

Posted 1 year ago

“Too high prices and shoipping chatges”

Helpful Report

Posted 1 year ago

“When I purchased this gift, it gave no indication of when it would ship. When it did ship later it shipped during a time the recipient was out of town, unable to sign for the package. UPS did not leave any indicator until the FINAL time they tried to deliver. Due to this, the package was returned, instead of being able to make an adjustment to hold at a facility or ship to a different address. Then I was charged the shipping fee a second time in order to have the gift resent. And I still don't know when this item will ship, making it possible that this could all happen a second time. I realize that some of this is the fault of UPS, but as a business I would think you'd want to let UPS know where they are failing you and your customers. I think the cost of reshipping this is outrageous and has ensured I will not order from you in the future for gift purchases.”

Helpful Report

Posted 1 year ago

“I ordered a case and only received three bottles. I haven’t been able to get anyone to do anything about this. I did not take a picture. I did not keep the box. I was hoping cask cartel only ship three and was going to ship three later.”

Helpful Report

Posted 1 year ago

Hello Alberto. Thank you so much for this provided feedback and we are so sorry to hear that you are missing a portion of your order. Our Customer Service Team has reached out to you to ensure that this is resolved. Please be sure to check your email for the fastest resolution methods. Once again, we are so sorry for this inconvenience.

Posted 1 year ago

“Hard to review something that I have not yet received. I am not satisfied with a date missing for when to expect shipment. I am concerned that the length of time might mean you do not care product in stock. You were very quick to take out the money.”

Helpful Report

Posted 1 year ago

Hello and thank you for this provided feedback. According to our system and the UPS tracking information that was emailed to you, this shipment shows as delivered on Tuesday, September 11, 2023. Please reach out to our Customer Service Team at hello@caskcartel.com or 888-548-0333 if this shipment was not received. They will be happy to assist you with a replacement!

Posted 1 year ago

“Use UPS it will cost less.”

Helpful Report

Posted 1 year ago

We truly appreciate your feedback, as it helps us improve our services. We're sorry to hear that you're dissatisfied with our shipping charges. We understand that shipping costs can be a significant factor in your purchasing decisions, and we are continuously working to find ways to make our shipping more affordable for our customers. Please note that our Customer Service Team is always aware of any current shipping promotions in your area and will be happy to help if ever necessary. Please reach out to them at hello@caskcartel.com or 888-548-0333.

Posted 1 year ago

“Shipping fees are absolutely ridiculous. That's on top of the ridiculous mark-up on products. For the price of the single product I bought, I could have bought three at Costco when I factor in the shipping. I have recommended to the person who gave us a gift card to never get us or anyone else a gift card from Cask Cartel. I would never recommend this site as a platform from which to buy or get a gift certificate.”

Helpful Report

Posted 1 year ago

“not pleased with your cancelation policy”

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Posted 1 year ago

“Huge choice however no follow up email confirming order or who's shipping it or when or when to expect items”

Helpful Report

Posted 1 year ago

“I wasn't given the chance for a Gift Message at check out as the site stated!!”

Helpful Report

Posted 1 year ago

“Not happy with gift card message option. Recipient can't receive txts. Thought it was a gift card with the bottle.”

Helpful Report

Posted 1 year ago

“I purchased from you because I couldn't find it anywhere else. I finally found it for a reasonable price of 20.99 a bottle where you are charging 79.99 a bottle. That just does not seem right and I cannot bring myself to spend that amount for a bottle that I know is not that much. That is taking advantage.”

Helpful Report

Posted 1 year ago

“Good selection, but overpriced and the wait to receive the products shouldn't take weeks to arrive.”

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Posted 1 year ago

“I would like to write a review but after almost a month waiting after spending $600.00 I’m not too pleased!”

Helpful Report

Posted 1 year ago

“Realized too expensive and overpriced.”

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Posted 1 year ago

“Called customer service. Didn't want to help me. To order on phone. I hate order on line”

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Posted 1 year ago

“Called person didn't want to help me order on phone”

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Posted 1 year ago

“I haven't received my full order I got one of two things”

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Posted 1 year ago

“I'm still waiting for shipping confirmation. When will my product ship? And what is the estimated arrival date? Thanks for your help. Beverly Lewis”

Helpful Report

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews