Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received it got no clue when it’s coming”

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Posted 1 year ago

“Your shipping charges are very deceptive. Be upfront About that before you get to the end of the transaction. Thought I was getting a $100.00 and then I realized it was $130.00 plus with shipping.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding our shipping charges. We apologize for any confusion or frustration you experienced during the checkout process. Transparency is important to us, and we understand the importance of clearly communicating all costs associated with your purchase upfront. We regret that our shipping charges were not clearly presented to you before the end of the checkout process before payment is submitted. Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.

Posted 1 year ago

“Still waiting on my order.”

Helpful Report

Posted 1 year ago

Dear Larry, We apologize for the delay in fulfilling your order. Your satisfaction is our top priority, and we are actively working to resolve this issue. Please rest assured that we are doing everything we can to expedite the processing and delivery of your order. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team at 888-548-0333. Thank you for your patience.

Posted 1 year ago

“The add was misleading which made me miss out on the only reason I placed an order for something so expensive.”

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Posted 1 year ago

Dear Roxann, We're truly sorry to hear about your experience, and we sincerely apologize for any confusion caused by our advertisement. We want to clarify that our promotion requires adding a bottle of Buffalo Trace Kentucky Straight Bourbon Whiskey to your cart during the checkout process to receive the complimentary item with your original shipment. This disclaimer is placed on the ad for all vault eligible items. We regret any inconvenience this may have caused. Please don't hesitate to reach out to our customer service team if you require any further assistance or clarification. We're here to help and ensure you have a positive experience with us.

Posted 1 year ago

“They didn't give any updates on my order until it shipped. I had to call and complaint about my order and to find out if it was even shipped... not happy.. they left me hanging for information for over a week... not happy... not sure if I will order again.... then tracking want even correct... FedEx didn't even have my kid sign for the package which had alcohol in it... just a lot of mistakes....”

Helpful Report

Posted 1 year ago

“Buyer beware. This is similar to a ticket broker. They charged me $199 for a $70 bottle of tequila. I ordered too quick and should have shopped around. When I tried to cancel they would only give me store credit.”

Helpful Report

Posted 1 year ago

Hello David, We appreciate your feedback, and we sincerely apologize for any dissatisfaction you've experienced. We understand your concerns, and we regret any inconvenience caused. We aim to provide transparent pricing and value to our customers. We're sorry to hear that you feel the pricing was not in line with your expectations. Regarding the cancellation request, we understand your preference for a refund, and it looks like management did provide you with a resolution of a gift card which has been used for a new purchase in the system. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our customer service team directly. We value your input and are committed to improving our services.

Posted 1 year ago

“Poor rating because of their failure to communicate their role as a broker taking orders for non-stocked items in my case. If their site was more forthcoming about them only being a middleman and not having items in stock, I would have placed my order with a direct seller. They claim I'll see my item in 1-3 weeks. We'll see.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to provide us with your feedback. Ensuring your satisfaction is our utmost priority, and we value your commitment to helping us enhance our services. Your insights are invaluable as they guide us in identifying areas for improvement. To clarify, CaskCartel.com operates as an Online Marketplace where retailers list their private items for sale to a wider audience; we are not a broker. Our management team is actively monitoring your order to ensure a satisfactory and smooth delivery. If you require any further assistance or have additional concerns, please do not hesitate to reach out to them directly. Thank you for your understanding, and we look forward to resolving any issues to your satisfaction.

Posted 1 year ago

“Our order was submitted on 11/28; we were hoping to have the bottle for the Christmas Holiday with our guests in town. Unfortunately it didn't arrive until 12/29. Communication on shipping status was not easy during the time in between. I doubt we would use CaskCartel again.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in delivering your order and the inconvenience it caused, especially during the holiday season. We understand the importance of having your bottle for the Christmas holiday with guests in town, and we regret falling short of your expectations.

Posted 1 year ago

“I haven't actually received my product yet.”

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Posted 1 year ago

“I made a rather expensive purchase on Dec 9 to receive by Christmas. I still do not have it. Although someone is helping me (investigating) I still do not have it and there does not seem to be progress. 120900000011209202330123300 Please help.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“Still haven’t received my order no detail on when it being shipped no delivery date”

Helpful Report

Posted 1 year ago

“Customer service person is very rude and will not answer specific questions regarding shipping & delivery dates. I was charged over $50 in FedEx shipping charges only to find out that the distributor is located only 40 minutes, in traffic, away from my shipping address in Miami.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the unpleasant experience you had with our customer service representative and the confusion regarding shipping charges. We understand the importance of clear communication and providing accurate information, and we regret that we fell short of your expectations. Your feedback is valuable, and we want to assure you that we are actively addressing the issues you've raised to improve our customer service and shipping processes.

Posted 1 year ago

“How would I know the shipping time?”

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Posted 1 year ago

“I paid $199.00 for a bottle of Weller 750ml for my husband for Christmas. Then my husband found it at our local liquor store for $29.00. I'm only giving you the 2 srar rating because my package did arrive quickly with no problems but I definitely feel like I got ripped off.”

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Posted 1 year ago

“Its been a week and no update and product still not shipped”

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Posted 1 year ago

“Shipping is outrageously priced. So upset my girls wasted their money on this gift certificate. $36 item $30 shipping. First and last time user.”

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Posted 1 year ago

We're truly sorry to hear about your disappointment with the shipping costs associated with your recent gift certificate purchase. We understand the importance of transparent pricing and the value of your investment.

Posted 1 year ago

“When I ordered the shipping was to take 4-5 business days and it has well exceeded this. Thought they would be more considerate as I ordered an advent calendar. THe order was placed before Thanksgiving and I still don't have it. Guess my gift recipient will have some catching up to do. Disappointing...”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in fulfilling your order. Our system shows that your order was delivered on December 6, 2023. Your insights are invaluable to us, and we're committed to providing a better experience in the future. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“I placed an order on 11-8 this is now 11-29 this is suppoe=se to be a christmas present for my boss but it's looking doubful that i will have it on time your ad says you have what i need in stock don't have to wait like other venders make you wait seems three weeks should be long enough i would appreciate any help you can give me thank you Jim Spraggins”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in filling your order. Our system shows that your order was placed on November 8, 2023 and it was delivered to the shipping destination on Saturday, November 11 at 12:04 P.M. Please see the UPS tracking information associated with your order for more delivery details. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“Your shipping costs are a bit out there...I have bought plenty of wines over the years and never seen this much mark up.”

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Posted 1 year ago

“I placed an order 3 weeks ago and still haven’t received my merchandise. Extremely disappointed and frustrated. Oops, just got message that my order is on the way but it still shouldn’t have taken this long to get my order.”

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Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews