Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You cannot charge $30 for an additional service impossible to deactivate. This was my first and last purchase in your company. Enjoy your greedy $30 earned.”

Helpful Report

Posted 2 years ago

“I want to cancel my order because I don't want to pay for the "protection plan"”

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Posted 2 years ago

“Route protection is a scam. Other vendors don't charge route protection. Be aware. Cask will charge you for a product they don't even have. I would advise not to purchase from Cask.”

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Posted 2 years ago

“Honestly, I feel like an idiot. I live in a control State and needed a bottle I couldn’t buy here. Something I could get for less than $30 in California for example. I paid double that and almost $40 for shipping - and it was just FedEx ground shipping. It took 10 days to get here. In that time they sent me 7 email advertisements but no order updates until It shipped. Never again.”

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Posted 2 years ago

“Two weeks from order to note of 'out for delivery'. No feedback to queries. Exhorbinent price for service.”

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Posted 2 years ago

“I ordered a $600 bottle of vodka, which was delivered in bubble wrap packaging and with scratched-off lettering on the front and back. The original bottle is sold in a box, which was not included in the shipment. The delivered product looks like a "second-hand" bottle that has been repurposed and re-sold.”

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Posted 2 years ago

“Lack of communication once order was placed until customer kept inquiring where delayed order was going to ship even after having been told items were in stock. CC rep finally provided shipping info from provider about a month after placing order. Since this was my first time using CC, I’ll return to using Sielbach’s where products ship quickly and customers are automatically kept apprised of order status.”

Helpful Report

Posted 2 years ago

“High prices, wide variety of options available, multiple issues with shipping including receiving the wrong item.”

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Posted 2 years ago

“Bought something three months ago and haven't seen it yet. They've done a good job checking in to tell me it's not coming. So I have at least been informed.”

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Posted 2 years ago

“I was supposed to get an opportunity to write a note for the gift - what is up with that???????????????????”

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Posted 2 years ago

“Very much looked forward to this as a surprise for my husband. Website said expected shipping was 2-4 days. 5 emails and 3 weeks later...I was just notified that my order shipped. Eta 4.19. 3 days shy of a month after ordering. Hope its worth it.”

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Posted 2 years ago

“Tracking is the worst.”

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Posted 2 years ago

“If your associate member do not have product Please not indicate it is available… my order was placed on March 23 ….. no shipping have yet to be provided !”

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Posted 2 years ago

“my order took 32 days to get here . no updates given to me unless i asked for one which i did several times . they kept telling me they would expidite it . very poor service and would never use this company again”

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Posted 2 years ago

“Not sure if the problem is Cask Cartel, the fulfillment vendor, or UPS. But I am pretty sure it is UPS. Horrible communications and miscommunications about delivery. In fact I do not even know where the package is.”

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Posted 2 years ago

“Second order; first took far too long to fill. Has failed to respond to request for status of current order.”

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Posted 2 years ago

“Opted for free gift, received no free gift (only the whiskey that I had purchased) for a birthday present. No text message was sent to the birthday receiver either. $70 for whiskey, $30 for flat rate shipping, $1 for insurance against breakage. Had to call 2x to get past the automated system (pressing 1 only restarted the system). Rep said they could be out of the free gift (never clear what it was supposed to be) or shipping forgot to pack it. More upset that I had to call about something that could have been updated on the shipping or route emails and why ask for text message info on birthday if not going to send it to the person? The fed ex driver didn't require signature and left it next door on my mom's porch. I just happened to see him leave the driveway. I can honestly say I won't be a repeat customer; way too many issues. Trust pilot has your business reviewed at 2.5. I should have researched the reviews.yes”

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Posted 2 years ago

“It took forever for shipping and when I got it it had leaked and the bottle was sticky.”

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Posted 2 years ago

“Ok , not a bad selection, however way to expensive for shipping and crazy way to ship from different vendors!! I will not buy from them again!”

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Posted 2 years ago

“Never received "FREE BONUS GIFT" with last order.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews