Ordered on 6/6, and it wasn't until I inquired on 7/18 that I was told my order couldn't be fufilled through regular channels, but could be for an additional $50. And no refund could be issued, only credit. Thankfully Michelle in Customer Service came to the rescue and was able to get what I ordered, without an upcharge. Big thanks to her, but otherwise CaskCartel buying experience was not worthy of a repeat. I shouldn't have to jump through hoops to find out an order cant be fufilled.
2 years ago
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