On one hand, liked the service. Found a bottle I haven't been able to get and that part seemed reasonable. Expensive but reasonable, so quite happy... On the other hand, the terms are wonky. If I make a 'purchase' I would expect the company to confirm availability BEFORE taking my money, or issuing a refund instead of a credit. Works for Cask Cartel, not for the consumer. It's a dis-incentive to try again... They were fair by offering me additional credit for the inconvenience, but in today's many-options market, not sure why, other than for their cash flow, why I'm forced into this pickle...