Terrible.. Do not use this company to purchase anything. A friend sent a bottle of Balvenie French Oak to me as a gift. When I removed the bottle from the container, It was obvious the foil had been fully cut and tampered with. The foil was just sitting on top. It looked the foil had been cut with a foil cutter After contacting Cask Cartel a few times. My friend was told the bottle was damaged in shipping and they would refund him 50.00, that he should have paid for shipping damage. Ridiculous! Cask Cartel should honor this by either replacing the bottle or a full refund.