I shop online often. I have never before placed an order with ANY company and had them accept the order and then email me to let me know that to complete the order I needed to pay DOUBLE what I had already paid. More than 10 emails back-and-forth where I requested a refund( and if they didn't have the product why did I even have to request it?!?). The customer service agent said that they were submitting my request for a refund. And then they said that they " reached out to upper management to make an exception and honor the original purchase price of this order". If honoring the purchase price of an order is an EXCEPTION, you are not a legitimate or honorable company. I placed my order on October 5th, my delivery arrived the 27th. I requested a refund in writing on the 7th and again on the 13th, and then they responded that they had shipped it and were making an *exception* to give me my product for the purchase price. I will never again order with Cask Cartel.