I ordered a gift two weeks before the party based on the item description stating the product would ship in 1-3 days. After day 5, and not being shipped I contacted customer service. I got a canned response back that their policy states 10 days. On day 10 it still was not shipped and I got the same exact response back that it was 6 days. This time I replied back and got an actual reply stating it needed to be 10 business days. Today was 12 business days and a week after the party and it shipped. There are many other online spirit companies to chose from. I have used many of them and have never had this poor service. I suggest using another.