A month after I placed it, my order has still not been fulfilled, and my efforts to contact Customer Service have been completely ignored. I would cancel the order completely if I could find the link on the website to do it! UPDATE: A couple days after I entered this one-star review, I got an email notifying me of the imminent delivery of my shipment. It arrived exactly on the day indicated, and in perfect condition. After eight years of searching I wasn't sure I would ever hold a bottle of this particular expression again; so I am delighted to say it now occupies a proud place on my shelf. My previous criticisms still stand--the lack of early and frequent communications and the lack of support options from the website--but I will still use CC again when I need to locate a rare dram.