The post-purchase experience was not what one would expect after purchasing a > $700 product. The merchant elicited our business by repeatedly advertising a “receive before Christmas” guarantee, but did not make good on the promise. This ‘bait-and-switch’ behavior does nothing for the company’s interest in fashioning itself a prestige distributor of high marque spirits, and leaves a foul taste in the mouths of customers accustomed to engaging with luxury brands who show greater respect for big-spenders.
1 year ago
Cask Cartel has a
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