We are quite disappointed by the quality of the product not by the delivery. We bought the same some years ago but when we came to change the flexible flap it was slightly shorter and therefore it stays open especially when it's windy. We are extending the kitchen and because of this problem we had to buy a new cat-flap to avoid the problem of the wind. This is already bad enough. On top of this we have discovered that the rigid flap that closes it now it's made of plastic, while before it was metal. Fortunately we have the old one because I fear this one won't last very long. It's much worse quality. So we wouldn't recommend this make.