HORRENDOUS CUSTOMER SERVICE! PATHETIC COMPANY! ILLITERATE, DUMB, RUDE, ARROGANT AND UNPROFESSIPONAL STAFF! I bought a gas lift double bed via their website in Jan. It was delivered on time but when we opened the boxes, we found some serious assembly issues and we immediately reported the issues by creating a video showing the issues and requested for an immediate return and refund. However, they have been very uncooperative since the day I submitted the return request. I called, messaged and emailed them 1000s of times but didn't get much help because all their staff seem to be completely illiterate, dumb, rude, arrogant and unprofessional!!! I strongly believe that don't understand English much, especially looking at their responses because they can't even comprehend any emails and messages. They made the issue worse by lying to the courier company that I'd already sent the package back which delayed the whole thing significantly. It took me more than a month to get this rubbish bed picked up from my place after all the calls, emails and messages continuously for a month. Had I not put so much effort and energy into sending it back, it wouldn't have been picked up ever!!! All the parties involved in this matter i.e. Catch.com.au, the seller (Daily Plaza) and the courier company (Hunter Express) have been extremely pathetic through the whole process of returning the package. The seller (Daily Plaza) and the courier company (Hunter Express) were also pretty terrible with horrendous communication. They kept delaying the pickup for over a month and the Catch staff was equally responsible for this blunder. Their staff also seem to be completely illiterate, dumb, rude, arrogant and unprofessional.