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"This is one of those companies that isn’t a scam, but it is a swindle. They are so disingenuous. Firstly, they let you think they’re a wholesome Australian company. They’re not. The products all come from China and are very poor quality. Secondly, when it comes to returning faulty products, they suddenly act like they’re actually in China - demanding you pay return postage (magically 5x what it cost them to send it to your) so they can decide whether it’s faulty or not. Of course, it never is so no one gets their money back. We purchased a nightime security camera with wi-fi capability to monitor our farm at night. What arrived was at best, a toy. There was no camera - just a nice red LED light to give the impression of a camera beam. There was no wi-fi capability. The slot for the memory card was so tiny that no card on Earth would actually fit it. The motion sensor only went off in a still room, but not if you were jumping up and down in front of it. The direct computer connection (meant as a back-up to running the unit outdoors) came with a 25cm connection cord. It was supposed to be fully-assembled but came in parts, with no instructions and took over 2 hours to assemble due to the clever design featuring a 15cm deep steel baffle through with a tiny screw, with a head just a bit wider than the baffle-gap, had to be fed and then fed again into a spinning nut that should have been fixed into the connector unit, but wasn’t. Happy days. Not. When I put all of this to them, I was simply laughed at, repeatedly insulted, told to “settle down” and openly goaded to report them to the Ombudsman. Their attitude, from the very first message, was one of people confident in the fact that they weren’t going to be refunding any money, to anybody, for any reason. Stay away from CatchoftheDay aka - the only thing they catch is unsuspecting customers."
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Posted 4 months ago
Are you No one is perfect. Reply to this negative review and show your potential customers that you value the feedback receives and that when things do go wrong you do your best to put things right. Reply Free is rated 1.00 based on 1 reviews

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