Do not trust them! They employ scammers with no background checks whatsoever and I got scammed because of it, my cat was assaulted and they didn't care about it because, and I quote directly from my email "Since this booking was paid outside of our platform, we cannot provide support because bookings and payments must be made through our website, as per our Terms & Conditions, for you, your cat, and your sitter to be protected. ​ I understand you only did what Woobie suggested so we will contact her as it's a breach of our Terms and Conditions." So they'd rather ask the scammer for their point rather than asking the injured party despite being given evidence. Anyone with a pet should NOT trust these rats 🐀