I shop at the Catos located in Slidell, Louisiana. I love the fashions, and most of the kind and helpful staff there. I don't really like shopping but that 1 visit had me hooked! Matter of fact, I have all the ladies in my government office, shopping there. I recently ordered quite a few items online. I had purchased several pairs of boots & other things that I couldn't in the store, in that order. One pair of boots I ordered were identical to I pair I had already. I didn't realize I had done so. After work, I carried the boots to the store to exchange them. I didn't want a refund...just an exchange. The woman that worked there had waited on me once before. I remembered her because she was very talkative. She pulled up my information and confirmed that I did pick up my order 2 days prior. She wasn't very kind. She requested my invoice. I had made it very clear that when I opened my box at home, there wasn't an invoice in the box. I know that I paid $13.99 for the boots. But she was very stern that since I didn't have my invoice, she would only give me $7.99 towards my exchange, and I would have to pay the difference. She wasn't nice about it either. I'd Ike to continue shopping there, and ordering from your online services. But if I do, I don't want to run into this problem again. It was just how she handled the situation, that showed no professionalism or kindness! The boots never left the box they arrived in until I got to the store for the exchange. I didn't deserve that kind of treatment. She made me feel less than or if I had stolen them. Before I shared this experience with my coworkers, I wanted to see if there was anything you could do to correct this situation. #ItsAboutThePrinciple