Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.52

2.5 Rating 124 Reviews

35 %

of reviewers recommend Cato Fashions

Company Reviews

Questions

Metrics

2.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Cato Fashions made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the last 3 years I have received a gift card for Cato's from my son. I understand that they are financially strapped. When I went to the store in Callaway Florida they told me that their gift card system has been down all week. I called the corporate office and they have no resolution. This is crazy. I think purposely holding the funds because their financially tight. You mean to tell me in our entire week's time there is no resolution to all of the other moms who may have gotten a gift card from Mother's Day. And I spent an hour picking up my clothing just to be told that I couldn't use it. They need to post that on the door before people waste all day looking for clothing. I don't believe that the gift card system is down. Never again. Going forward I will tell my son to not include Cato in my gift cards from Mother's Day.”

Helpful Report

Posted 1 week ago

“I have to rave on Alexia and Haylie at store #00512 located in Millington, TN. Alexia was so patient and went above and beyond to help me get old gift cards I had that didn’t have a pin #. She called every number she had on file and finally got my GC situation resolved. Haylie has a bright and happy smile. They both compliment each other as they work. I will definitely be going back to this location and hope they’re there to help me pick out my outfits. Highly recommend this place for fabulous customer service.”

Helpful Report

Posted 2 weeks ago

“One of the workers there is very rude with her coworkers and customers. She is nice whenever the manager is around but when there are people there of a different race and the manager is not there, she is very rude. She is the short older lady that works there.”

Helpful Report

Posted 1 month ago

“Good day to whom this may apply. I love Catos fashions. I only shop here until recently. I'm currently serving at a APO AP shipping address. And I'm now denied access to the website to shop because I do not have a United States address. We are soilders and civilians that love Catos and now are denied without any estimated timeline as to when the website will be made available to us. Can we please receive an ETA?”

Helpful Report

Posted 1 month ago

“Amber at the Burleson Catos was so polite and helpful she went and found the skirt I was looking for my wife in a wheel chair she said she would hold it till I go there this afternoon, amazing customer service, nothing like the one I just call off Cooper st in Arlington and had to deal with a store manager having a bad day. Nothing!”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“I placed an online order and I was charged twice by CATO. I called CATO Customer Service, explained the issue and I received Poor Customer service in return. I was told to take the matter up with my bank and they couldn't do anything to reimburse the charge even though she could see where they charged me twice. So, I say to you. If you don't have a CATO charge card and or not shopping in store don't order online because they will double charge your card.”

Helpful Report

Posted 2 months ago

“Employee Shar in the Stockbridge GA store is very polite and very patient with customers and helpful. My friend and myself was there until closing and was not rushed to cash out at all.”

Helpful Report

Posted 2 months ago

“Negative stars is too many for this retailer. Terrible management. Stay away from their products and jobs”

Helpful Report

Posted 3 months ago

“Why would Cato put returned underwear back on rack to resell ???????”

Helpful Report

Posted 3 months ago

“As an employee of this awful store, this is THE WORST place I've ever worked!!! Before becoming an employee, I never even shopped here. They are very cheap in EVERY aspect of this company. I'll give them about 3 years and they'll probably have to close more locations. This is a sorry company to work and to shop for these cheap ass clothes that shrink or rip when you wash them even on gentle cycle. Then they want you to do things that they're not paying you for. Whoever reads this, do yourself a favor and don't shop here or try to get employment here!”

Helpful Report

Posted 4 months ago

“Others would like to see lush Cato Fashions CUSTO'MER SERV;ICE +1 8O5 41O 56OO ] Modcloth𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢and beautiful gardens but instead are greeted by overgrown, dead or otherwise messy landscapes. Whether you’ve inherited a neglected garden from a previous homeowner or have been too busy to keep on top of maintenance, don’t despair: Devising a game plan now can set you up for a much better view by next winter.”

Helpful Report

Posted 5 months ago

“Please come back to Spruce Pine NC.”

Helpful Report

Posted 5 months ago

“THE ASSOCIATE NAME TAMMY IN YOUR WHIEHALL STORE IN OHIO WAS VERY PLEASANT AND HELPFUL. SHE WAS VERY PROFESSIONAL. I HAD A VERY NICE EXPERIENCE AND WORKING IN RETAIL MYSELF IT WAS NICE TO HAVE SOMEONE WHO CARED.”

Helpful Report

Posted 5 months ago

“The manager is RUDE!!! She kept staring at me then kept moving from side to side on the counter like I was gonna steal something I want for preparation and I’m not gonna be treated like this. You need to find a new job. You’re a freaking cow.!”

Helpful Report

Posted 6 months ago

“Return policy is costing you business. Not returning money is not the status quo. My wife is taking her business elsewhere.”

Helpful Report

Posted 6 months ago

“We visited the Hattiesburg store today. The employees were very welcoming and helpful. There was one specific employee, Corita Allen, TSM, who went above and beyond to assist us. My husband was with me, and as I was in the dressing room, Corita assisted him in finding the correct size and fit. She offered advice as to which fit I would like. She seemed to know exactly what I was looking for. Her smile and willingness to help was an attribute to this store experience.”

Helpful Report

Posted 6 months ago

“I went in to Cato, to find a new outfit for My class reunion. And I noticed a corset that was cute. I asked who I thought was the manager Eat people actually bring back underwear and she said yes. And laughed about it. I said something about not buying that here. But I get by the corset as it doesn't touch any Private body parts. It was too big and I brought it back for return. She informed me at this time that she couldn't take it back because I had taken the tags off, Oh, even though I brought them with me. When I questioned it, she got pretty hateful about it. She said she told me underwear has to have the tags on it, But she did not tell me that. Besides this doesn't touch private parts. It doesn't touch as much as a bathing suit does. So it's been laying in the backseat of my car in the bag for about a month now and I don't know what to do with it. But her whole attitude was ugly. Of course, while I was spending hundreds of dollars to buy a new outfit, her attitude was outstanding! By the way, I've noticed the last couple of years.The clothes you are selling are atrocious. They're just really ugly, and they look like something out of a bargain barn. I've been buying my clothes from cato.For about twenty years And if you looked in my closet, that's all you would say. Cato clothes and purses. So I have watched the quality. Of your clothes go downhill to the point you can't find a decent dress. Without weird frills and ruffles and florals, and it's just ugly stuff And I guess I'll have to find another place to buy quality clothing. And now, apparently, you're selling children's clothes. So that means we're gonna have to put up with people's children in the stores while we're trying to shop! There are plenty of children's clothing shops.We don't need them in Cato! We've always been able to shop quietly and undisturbed, but now other people's children are so badly behaved. That's just f y i.”

Helpful Report

Posted 7 months ago

“There return policy is a joke! Do better!”

Helpful Report

Posted 7 months ago

“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”

Helpful Report

Posted 7 months ago

Cato Fashions is rated 2.5 based on 124 reviews