“The return policy even when you have your receipt, the tags are attached they will give you half price if your past the 60 days I was 5 days later than 60 like I told the sales clerk when I purchased I would be for my sisters birthday gift. They cheated me out of $25 dollars rather than keep a happy customer. I tried to call the corporate office.They could only send an email which they did. I waited for twenty minutes and the district manager Lisa Larimer called from 863 399 0878 she was unable or unwilling to help. I was given a credit for half what I paid and told "I'm Sorry" this store has cute er tops but the quality of pants is terrible. I have shopped here for years but today changes that. Tammy 727 485 3554”
“LOVE Cato's in Cottonwood AZ!! The store Manager Patsy is amazing! She's helpful, professional and knows the stores products! She exhibits true leadership and it shows in how helpful her employees are too! The clothing is is lovely and the prices are right! Thank goodness for Cato's and for the manager Patsy and her employees!!
I give 10 stars!!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐”
“My shopping experience was lovely until I reached the register where the cashier was very rude and was giving unnecessary attitude. This was at the Cato Fashions at 1324 Bush River Rd, Columbia, SC 29210. I did not appreciate her rudeness.”
“Me and my sister went to Cato's in Alcoa TN. Let me tell the two woman that was working on 4/14/2024 were so kind, sweet and such a big help. We were trying to find clothes for a wedding. We both found something. I give them.a 10 out 10. I highly recommend that store. Hope you will be as lucky as we were to have the same two woman help you. They are amazing. Thank you for your help. I most definitely will be back.”
“My sister and I went to the Cato's in Celina Ohio 15 min. before it closed. They wouldn't let us try our clothes on because they had already cleaned the dressing rooms. My sister had around $150.00 worth of clothing and I had about $100.00. We are grown adults and would not trash the dressing rooms. Pretty sad that they would pass up a sale instead of staying a few minutes late. I thought if a store said they were open until 6 that meant 6, not 5:45. Their loss.”
“Cato Thomasville Nc gas the nicest people working there !! I love going in to my home town store , I get personal style advice. I always feel like a million bucks when I wear my new look. You would think you were in a high price boutique , by the way you are treated. I love it”
“You don’t carry any extra small or small in your stores. Only tons of large and extra large. Believe me, there are some smaller sized women in today’s world. So frustrated. And you have made all the clothes so big!! I think you are trying to get the stores to fail. Someone needs to look into what they are putting in the stores. The store I go to is always filled with only the larger sizes. The nice sales people say they hardly ever get the small sizes. Such a shame.”
“I would complain about the Madison heights location but it probably won’t do me any good since the two employees are related to the manager ! ( her sister in law and her step daughter )”
“I love the clothes at Cato‘s. The prices are great, and This spring all the colors together in one spot that match all the accessories is wonderful. The sales people are friendly and are very helpful. Don’t know what we do without a Cato.
Scott depot, wv”
“I live in Hawaii and placed an order 27 days ago and have not received it. I’ve paid the extra shipping only to find out they only ship using Standard which can take up to 60 days which no where it states in their website according speaking to their Customer service representative. In their website it states other wise. This is ridiculous. I will never buy anything from them again. Listen to your customers and pay using priority mail.. don’t cheat us to save a buck.”
“I shopped online because the customer service at my local Cato is horrible. Guess what? So is the online service. Ordered a pair of shoes on 2/8. I never received them. I emailed the company several times and it was always "please allow so many days and there was a holiday too" blah, blah, blah. Everything I ordered afterwards from other companies was delivered. I finally had enough on 2/23 and demanded a refund. Either they lost it or someone in receiving/shipping stole them because they never made it to UPS. I've been in customer service for 30 years and if you value your customers you will do anything to keep and make your customers happy. They only apologized after I confronted them. They have lost a wonderful customer because I always get compliments when I wear their merchandise. I will never give them my business or money again. 😠”
“Salesperson Sharon is the Best. She is always very helpful and patient and know what size works best. She is Wonderful also happy to assist with questions locating clothes etc. I just love her”
“I want to commend the store mgr., Lisa, at store #939 in Ft.Smith, Ark. on Rogers Ave. I am from a nearby small town and I bought a pair of jeans that I fell in love with, but they were too small. So I took them to the location in my town to exchange them for a bigger pair, I had lost the receipt and any identifying paperwork with the order # and the location in my small town, after an employee was extremely rude to me was unable to assist me. Lisa was able to get a pair of the same jeans from the Junior dept. and use that order # and was able to order me the correct size. I appreciate her, I spend a lot of money in Cato stores, I do want to say I love the store mgr and most of the employees at the location in my small town and they are exceptionally nice but It was Lisa at store #939 in FT. Smith. Ark
on Rogers Ave. that was able to help me and I appreciate her and want to thank her”
“The Cato Fashions stores in Montgomery Alabama on Ann St. and Atlanta Hwy managers and employees have bad attitudes and jealousy towards light skinned black women who shop regularly in their stores. The employees and managers are lazy, do not want to check you out at the register, and do not show respectful attitudes, and do not want to honor valid refunds. I have spent hundreds to thousands of dollars at their stores. I will no longer shop at any Cato Fashions stores in Montgomery Alabama on Ann Street and Atlanta Hwy. They need to change their hateful and disrespectful attitudes toward valuable customers.”
“I witnessed the manager in Martinsville Va around 2019 seemingly going out of her way of her way to deter a lady from applying for a job when there was a Now Hiring sign on the door. The clerk who wears a face shield is ear splittingly loud, laughs like a pack of wild hyenas.Is hell bent on not giving you the option of cash back if you pay with a debit card. Manager in Reidsville NC is deceptiveJan 2024”
“Cato is no longer my go to clothing store, I am hard pressed to find 18pw. Or any size jeans for that matter which don’t have frayed hems or holes, not all of us want jeans that look like they were washed on the beach as trash. The blouse selection is lacking in color, classic keveryday styles that could even pass for as business casual, and flattering . Now where do I go. So disappointing I went to all 6 stores in San Antonio, I did not make into ppl ku This why I turn to Amazon to”
“The manager of the store was Very Rude
Complaining she is short of help etc
All she needs to do is Take my money and she can pick up clothes in the dressing room
I have contacted the corporate office
I Don't appreciate her Attitude
Chesterfield Michigan location”
“I love cato clothing for price fashion and quality. It is disappointing however when employees seek to profile treatment of customers as they do in Cottonwood Az”
“I have a strong affinity for Cato. Whenever I wear clothing from this brand, I receive compliments. The prices are reasonable, and the fashion is exceptional. Among all the Cato stores, the Pearland location is my favorite. The store boasts an impressive lineup of women's clothing. The staff greets customers with a smile, provides assistance, and engages in friendly conversation. They offer their professional opinions when asked about the suitability of a particular item. I visit this store at least once a week to purchase fashionable clothing. The team of ladies, including Candace, Paula, Regina, and Nikita, are highly skilled and work well together. The store is always clean and tidy. On one occasion, I called the store just before closing time to inquire about an item I had seen online. Despite the late hour, the staff kindly waited for me to arrive. I am delighted with the service I receive at the Pearland Cato store and will continue to shop there in the future.”
