“I would like to file a complaint about an employee at the Cato store in Pocomoke, MD. The employee's sales number is 105.on july 22
When I shop in your store, this employee makes me feel extremely uncomfortable. When I look at the jewelry or clothing, she stands nearby staring at me as if she thinks I'm going to steal something. If I move to another section of the store, she follows me and continues watching me.
What makes this especially upsetting is that while she is watching me, white customers are shopping freely without receiving the same treatment or attention. From my experience, it feels like I am being singled out because of my skin color.
I have always enjoyed shopping at Cato and have been a loyal customer, which is why this is so disappointing. No customer should feel profiled or made to feel like a criminal simply because of their race or skin tone.
Cato should hire and train employees to treat all customers with respect and equally. Racial profiling is unacceptable, rude, and offensive.
I could easily share this with hair face my experience on social media, but I would rather give Cato the opportunity to address this issue first because I genuinely like your store. I hope you will investigate this matter and ensure that all customers are treated fairly and with dignity. Unless your shop is is for specfuc person you let us know so we can spent our .oneh somware elsr”
“I stopped shopping at Cato Fashion and will never shop there again. I was looking trying decide what to purchase. When I went to check out the Manager tried to search and look in my purse.This happened several years ago and I have never stepped foot in the store or any other Cato's again. The thing is I purchased several hundred dollars worth of clothing that day and filled out a card application. Really does that sound like a shoplifter?? I work at a pharmacy and have worked retail jobs most of my adult life. I would give it 0 stars if I could.”
“I placed an order on july 7th. I got an email telling me it was shipped the same day and had left a facility in Georgia. 8 days later there has been no update. The tracking number I was given says it is not a good number and also there is no package found. I contacted customer service at the provided number and have been given the run around for 2 days. Today I was told to contact a different customer service presumably to only receive another round of lip service. Do not order from Catos! They have gone way done in quality and service.”
“Went to the Prattville Ok store on Friday. Had a little time to kill. I didnt get the young clerks name but she she was AMAZING!! Greeted me and came right up to see if I needed help. Told her I had a little time to kill and was looking around. She checked on me a couple times asked if I need a fitting room and took my selections to the room. I bought all the items I tried on. Wish I had gotten her name for this review. I will definitely be going back to this location in the future.”
“I was at the store and the workers were extremely rude. The employee was at the cash register and I was ready to check out, and she just looks at me and walks away without saying anything. I stood there waiting for her to return and I looked for her and she was gossiping about me with her co worker.”
“Cato fashions used to be casual but classy. Some very nice dressy outfits could always be found there! Here lately, the casual styles look like they’ve come from thrift stores. Why have they dropped good taste in the casual clothes? Holes, frayed styles, ridiculous.”
“I just went into the Paducah KY store on Irvin Cobb Dr. No one bothered to greet me or even acknowledge me. They were too busy gossiping about another employee. When I was checking out the two employees were too busy talking to each other to speak to me. Very rude. First time this has ever happened in a Cato's store to me. Usually everyone is so welcoming and pleasant.”
“I used to not visit Cato as frequently as I do, but now, I’m a weekly to every two weeks customer. Besides great merchandising, and finding fashion forward career and casual clothes, I have a blast. Cindy & Laura are #1 ladies when it comes to customer service, answering my questions, ordering sizes I need from other stores, and just plain ‘havin a good time! I’ve noticed several times when I’ve gone in there, that all the ladies in the store are mingling and chatting. It’s genuinely a friendly atmosphere and there’s often times a little line at both cash registers. The business is steady & those are the reasons why. I look forward to treating myself to retail therapy at the Market Street Cato in Johnson City!”
“My experience was one of utter disbelief. A young girl with black hair in a messy bun was not only being disrespectful to customers but also to the lady ringing me up. I know the lady running the register is a manager and knows how to do her job. The girl was butting in at everything she was doing and saying to me. To the point the manager had to tell her to step away. To which she replied no and rolled her eyes. The manager apologized to me for the behavior and I assured her I understood her aggravation at the girls behaviour. This isn't the first time I've witnessed this attitude from the same girl. She is condescending to customers and acts like she is the only person in the store who can do anything.”
“Try to return an item that I purchased.The sale clerk act like she was doing me a favor.I had the tag for the shoes there wasn’t a tag on the bottom of the shoe try to accused me of removing it. This is a long story all I know is I’ll never shop at Catos again”
“Cato s in Hendersonville TN Sunday 2/22 a short hair dark head lady waited on my friend and I . Hello...... no response ..... no need to say more. not friendly which made her very unprofessional and there wasn't even a conversation through two transaction so maybe she should go home or not coming to work when she's not in the best mood to have customer service. I don't think I wanna be a Cato's customer anymore I haven't even been thinking about sending my credit card back. We must've checked her off since she had to leave the floor and come walk the register we're not sure but I'm not gonna be treated that way. Good luck”
“I visited the Sumter, SC store on February 7, 2026 at 9 a.m. Purchased pants, asked to be put on hanger instead of bag to avoid getting wrinkle. She sad she couldn’t give me pant hanger, but a shirt hanger. She tried but it kept falling off. Then she going say, “I can’t stand here all day with this.” I
Just thought that was rude to say to me. So I took and tried and just put over my
Arms. She walked off and didn’t even say thank you. I never go back to that store again!”
“My husband went to return a blouse for me; he had the receipt. The sales clerk took the item to the backroom, where the manager was. When she came back out she told him that if it was within 30 days the only thing they could do was return the item for the lowest price it has been marked. He asked, "Even with a receipt?" She said, 'Yes, that's store policy." He asked if that was what the receipt said. At that point he said he'd just let me come back and complete the return. As he was walking out of the store he read the receipt. It actually said that we had until January 25, 2026 because we had purchased over the holiday season. He turned around and called back to her (she was back in the storeroom) and said, "I'm going to ask you to honor what the receipt says." She took the receipt and looked at it for about a minute and he said, "Can you see where it says that?" She snapped at him and said, "You don't have to be rude about it. if you're rude, I can ask you to leave the store. He said he wasn't being rude that perhaps she was being rude by telling him something inaccurate and getting upset when he asked them to honor it. The manager then came out and gave him the refund but he did not say a word. I don't think I'll be shopping there even though I do like the clothes. It's not worth being treated like that. Quincy, Illinois store #01211”
“On Christmas Eve of all dates... in Monticello Indiana (store #00097, cashier & salesperson #101) Lisa Doggondorf was ready to close her store and head home for her family celebrations.
I literally am flapping my arms from my vehicle pleading for her to let me attempt to find a 5x plain shirt. FedEx had my Amazon ordered item at 5pm shows up in my drive way and can't find my package even though he had my name on his route. So I am scrambling last minute. Going over by 2 minutes.... I left as the happiest and most blessed customer on Christmas Eve and it is all due to Ms. Lisa.
@catofashions”
“We've been trying to get in contact with someone in corporate to ask for a letter of resignation and we only get the runaround. We leave messages with phone number to call back and nothing. This has been going on for almost two months. Still no callbacks, text or emails.
People are very irresponsible. We try the manager at the store near us and the lady there is completely clueless and it seems like don't want to do anything.
We're extremely disappointed with the company and the people working corporate.”
“I went to the Cato in Roxboro nc with my daughter we are here from out of town she purchased a nice formal dress the lady just threw it in the bag I went back in and was told that she would lay it in a layaway garment bag but we couldn’t have a hanger. She said she has to keep her hangers. If it wasn’t an emergency I would have left it.”
