“My experience was one of utter disbelief. A young girl with black hair in a messy bun was not only being disrespectful to customers but also to the lady ringing me up. I know the lady running the register is a manager and knows how to do her job. The girl was butting in at everything she was doing and saying to me. To the point the manager had to tell her to step away. To which she replied no and rolled her eyes. The manager apologized to me for the behavior and I assured her I understood her aggravation at the girls behaviour. This isn't the first time I've witnessed this attitude from the same girl. She is condescending to customers and acts like she is the only person in the store who can do anything.”
“Try to return an item that I purchased.The sale clerk act like she was doing me a favor.I had the tag for the shoes there wasn’t a tag on the bottom of the shoe try to accused me of removing it. This is a long story all I know is I’ll never shop at Catos again”
“Cato s in Hendersonville TN Sunday 2/22 a short hair dark head lady waited on my friend and I . Hello...... no response ..... no need to say more. not friendly which made her very unprofessional and there wasn't even a conversation through two transaction so maybe she should go home or not coming to work when she's not in the best mood to have customer service. I don't think I wanna be a Cato's customer anymore I haven't even been thinking about sending my credit card back. We must've checked her off since she had to leave the floor and come walk the register we're not sure but I'm not gonna be treated that way. Good luck”
“I visited the Sumter, SC store on February 7, 2026 at 9 a.m. Purchased pants, asked to be put on hanger instead of bag to avoid getting wrinkle. She sad she couldn’t give me pant hanger, but a shirt hanger. She tried but it kept falling off. Then she going say, “I can’t stand here all day with this.” I
Just thought that was rude to say to me. So I took and tried and just put over my
Arms. She walked off and didn’t even say thank you. I never go back to that store again!”
“My husband went to return a blouse for me; he had the receipt. The sales clerk took the item to the backroom, where the manager was. When she came back out she told him that if it was within 30 days the only thing they could do was return the item for the lowest price it has been marked. He asked, "Even with a receipt?" She said, 'Yes, that's store policy." He asked if that was what the receipt said. At that point he said he'd just let me come back and complete the return. As he was walking out of the store he read the receipt. It actually said that we had until January 25, 2026 because we had purchased over the holiday season. He turned around and called back to her (she was back in the storeroom) and said, "I'm going to ask you to honor what the receipt says." She took the receipt and looked at it for about a minute and he said, "Can you see where it says that?" She snapped at him and said, "You don't have to be rude about it. if you're rude, I can ask you to leave the store. He said he wasn't being rude that perhaps she was being rude by telling him something inaccurate and getting upset when he asked them to honor it. The manager then came out and gave him the refund but he did not say a word. I don't think I'll be shopping there even though I do like the clothes. It's not worth being treated like that. Quincy, Illinois store #01211”
“On Christmas Eve of all dates... in Monticello Indiana (store #00097, cashier & salesperson #101) Lisa Doggondorf was ready to close her store and head home for her family celebrations.
I literally am flapping my arms from my vehicle pleading for her to let me attempt to find a 5x plain shirt. FedEx had my Amazon ordered item at 5pm shows up in my drive way and can't find my package even though he had my name on his route. So I am scrambling last minute. Going over by 2 minutes.... I left as the happiest and most blessed customer on Christmas Eve and it is all due to Ms. Lisa.
@catofashions”
“We've been trying to get in contact with someone in corporate to ask for a letter of resignation and we only get the runaround. We leave messages with phone number to call back and nothing. This has been going on for almost two months. Still no callbacks, text or emails.
People are very irresponsible. We try the manager at the store near us and the lady there is completely clueless and it seems like don't want to do anything.
We're extremely disappointed with the company and the people working corporate.”
“I went to the Cato in Roxboro nc with my daughter we are here from out of town she purchased a nice formal dress the lady just threw it in the bag I went back in and was told that she would lay it in a layaway garment bag but we couldn’t have a hanger. She said she has to keep her hangers. If it wasn’t an emergency I would have left it.”
“I brought my receipt back in the in the item and they were in the tag and they still did not take my a refund me my money or exchange for another item very upset very”
“In a world where kindness is rare; I want to thank Dianna and Jackie at the 22625 Tomball Pky location, who helped me today. I came in to return clothes that were too big, and instead of just processing the return, they helped me find pants, blouses, a cardigan and matching jewelry. Thanks to them, I left with two beautiful outfits, a purse and matching jewelry. One that I intend to wear at my interview tomorrow. Definetly will be shopping at this location more. Thanks ladies.”
“Staff ignored my arrival, never asked if I. needed anything . Seemed to be bothered that I was even there. Asked if the dressing rooms were locked, waited a while for the clerk to show up. Bought several items and ignored my request for an emailed receipt. Worst experience I’ve ever had at a Catos. Customer service is a skill set this team doesn’t appear to have. Wont ever visit the the Ambassador Caffery Store again.”
“The store in Ashland,Va has the most amazing staff! They are so helpful, so caring, respectful and very professional! They make each customer feel special! I definitely will be going back.”
“Can all of you people please stop calling the store “Cato’s”. It is Cato. There is no s. It’s very basic grammar. Also, stop complaining about technical stuff that the employees have no control over. ( i.e. marking the bills then having to hold them up to the light) Get over it; it’s part of the company’s policy, not a way to criminalize a customer. Also, employees are 98% of the time not just messing with clothes on racks to watch what you are doing! That is in your head. It is part of their job to put back/fix clothes on racks after lazy customers decide to just throw them on top of other thing or leave them on the floor. Customers are not always in the right. And no..I do not work for CATO.”
“Your "pay by phone" system is very outdated. It takes over 7 minutes to complete the payment by phone. You first get an automated message. Then it transfers you to a live person only to transfer you back to an automated recording. It's ridiculous.”
“The salesperson at the Cato in Eunice Louisiana today was fabulous. Liz Frank went above and beyond to help my daughter find just the right clothes. She was full of compliments and advice. We are from out of town but would drive back just because of her!”
“I recently purchased these shoes from cato's. I took the tags off for a vacation.
Monday July 2025 walked to a few different places very comfortable shoes......BUT The bottom of the shoe is peeling off. Like thin paper. I definitely didn't walk in anything that would have caused that. Very disappointed. Tried posting pictures they wouldn't go through.”
