“I shopped at CATO Today in Bardstown,ky. While I love their store and prices, their cashiers need training in interacting with their customers. Two cashiers .. Don't know if one was in management or not, but they where both busy with redoing their shelves together. Neither asking me if I needed help or try small talk. I come close to comforting both as I've worked retail myself for over 20 years. This is a pet peeve... Don't ignore the customer. Customers keep them in business. And sadly, it's not the first time Bardstown Cato workers are not friendly. Do better. The woman who checked me out didn't smile. But did ask me if everything was okay. It was ackward. If I'm going to Be in your store shopping. Look up. Look around and be aware of who is in your store. And always smile, even though you don't want to be working.”
“Not only are the people at the stores rude, customer service at headquarters are as well, talk over your concerns and hang up on you just like at the store. I simply want what I purchased without your attitude and rudeness!”
“Cashier in North Augusta, SC refused use of restroom. Stated that it was out of toilet paper, and she didn't have time to replace it. Only one other customer was present in the store using the dressing room. Yet she had time to ring up a transaction.😠”
“I see the Millville NJ store has closed. Not surprised. I purchased $35.00 in clothing that I had to take back. I paid cash, told me could not refund my cash gave me $35.00 gift card. Cashier told me I can use it any time, does not decreased in value. Went back two months later, told me only 39 cents left on card. I said no way, showed her the receipt I had for the return she would not budge. I told her this is fraud, someone, maybe even you bought an outfit for yourself on my gift card. I walked out so did others.”
“What has happened to Cato's clothing line? They used to have flirty feminine and classy clothing for fun or for business attire. Now its high-school varsity meets cowgirl? Whoever has been designing their clothing styles, should maybe go back to school to see what women are wearing nowadays. Their clothes now look frumpy and blah. I loved their old clothing line and could always find things I wanted, almost too much so. But now, I havent been in their store for almost a year. After I see their current styles online, there's no point for me to go there and shop. Please go back to the lovely styles you used to do that are timeless and not outdated. I'm just not impressed with what they've had to offer for a while.”
“I am writing this review to bring a serious customer service issue at the Sycamore School Road location to management’s attention. During my recent visit, an employee spent her shift talking loudly on her personal cell phone. She was openly complaining about her job, how much she disliked working here, and venting personal frustrations. She spoke so loudly that multiple customers, including myself, could hear every word of her conversation. It was incredibly unprofessional and created an uncomfortable environment for everyone trying to shop. Employees are absolutely entitled to their personal feelings about their work, but broadcasting them loudly on a cell phone in front of paying customers is unacceptable. I hope management addresses this behavior at this specific storefront and provides better training on standard workplace professionalism."”
“I placed an order July 7 and still have not received it after 31 days. The tracking number provided is no good and the customer service number provided is also worthless. I was basically told to be patient and would get a new tracking number if they got one. Then was told to call a different number for what I'm guessing is another run around.”
“I would like to file a complaint about an employee at the Cato store in Pocomoke, MD. The employee's sales number is 105.on july 22
When I shop in your store, this employee makes me feel extremely uncomfortable. When I look at the jewelry or clothing, she stands nearby staring at me as if she thinks I'm going to steal something. If I move to another section of the store, she follows me and continues watching me.
What makes this especially upsetting is that while she is watching me, white customers are shopping freely without receiving the same treatment or attention. From my experience, it feels like I am being singled out because of my skin color.
I have always enjoyed shopping at Cato and have been a loyal customer, which is why this is so disappointing. No customer should feel profiled or made to feel like a criminal simply because of their race or skin tone.
Cato should hire and train employees to treat all customers with respect and equally. Racial profiling is unacceptable, rude, and offensive.
I could easily share this with hair face my experience on social media, but I would rather give Cato the opportunity to address this issue first because I genuinely like your store. I hope you will investigate this matter and ensure that all customers are treated fairly and with dignity. Unless your shop is is for specfuc person you let us know so we can spent our .oneh somware elsr”
“I stopped shopping at Cato Fashion and will never shop there again. I was looking trying decide what to purchase. When I went to check out the Manager tried to search and look in my purse.This happened several years ago and I have never stepped foot in the store or any other Cato's again. The thing is I purchased several hundred dollars worth of clothing that day and filled out a card application. Really does that sound like a shoplifter?? I work at a pharmacy and have worked retail jobs most of my adult life. I would give it 0 stars if I could.”
“I placed an order on july 7th. I got an email telling me it was shipped the same day and had left a facility in Georgia. 8 days later there has been no update. The tracking number I was given says it is not a good number and also there is no package found. I contacted customer service at the provided number and have been given the run around for 2 days. Today I was told to contact a different customer service presumably to only receive another round of lip service. Do not order from Catos! They have gone way done in quality and service.”
“Went to the Prattville Ok store on Friday. Had a little time to kill. I didnt get the young clerks name but she she was AMAZING!! Greeted me and came right up to see if I needed help. Told her I had a little time to kill and was looking around. She checked on me a couple times asked if I need a fitting room and took my selections to the room. I bought all the items I tried on. Wish I had gotten her name for this review. I will definitely be going back to this location in the future.”
“I was at the store and the workers were extremely rude. The employee was at the cash register and I was ready to check out, and she just looks at me and walks away without saying anything. I stood there waiting for her to return and I looked for her and she was gossiping about me with her co worker.”
“Cato fashions used to be casual but classy. Some very nice dressy outfits could always be found there! Here lately, the casual styles look like they’ve come from thrift stores. Why have they dropped good taste in the casual clothes? Holes, frayed styles, ridiculous.”
“I just went into the Paducah KY store on Irvin Cobb Dr. No one bothered to greet me or even acknowledge me. They were too busy gossiping about another employee. When I was checking out the two employees were too busy talking to each other to speak to me. Very rude. First time this has ever happened in a Cato's store to me. Usually everyone is so welcoming and pleasant.”
“I used to not visit Cato as frequently as I do, but now, I’m a weekly to every two weeks customer. Besides great merchandising, and finding fashion forward career and casual clothes, I have a blast. Cindy & Laura are #1 ladies when it comes to customer service, answering my questions, ordering sizes I need from other stores, and just plain ‘havin a good time! I’ve noticed several times when I’ve gone in there, that all the ladies in the store are mingling and chatting. It’s genuinely a friendly atmosphere and there’s often times a little line at both cash registers. The business is steady & those are the reasons why. I look forward to treating myself to retail therapy at the Market Street Cato in Johnson City!”
“My experience was one of utter disbelief. A young girl with black hair in a messy bun was not only being disrespectful to customers but also to the lady ringing me up. I know the lady running the register is a manager and knows how to do her job. The girl was butting in at everything she was doing and saying to me. To the point the manager had to tell her to step away. To which she replied no and rolled her eyes. The manager apologized to me for the behavior and I assured her I understood her aggravation at the girls behaviour. This isn't the first time I've witnessed this attitude from the same girl. She is condescending to customers and acts like she is the only person in the store who can do anything.”
“Try to return an item that I purchased.The sale clerk act like she was doing me a favor.I had the tag for the shoes there wasn’t a tag on the bottom of the shoe try to accused me of removing it. This is a long story all I know is I’ll never shop at Catos again”
