“I visit Cato all the time in Springfield Mo off Kansas Expressway. I spend 100$ of dollars in there monthly. I will no longer be shopping at Cato at this location. I went in to shop on Sat 4/23/2022 about 230pm and the lady working was not friendly at all! She was mid 20s short shoulder length jet black hair .When I approached the counter to check out she never smiled or spoke to me and once she got my items tallied up i added a necklace choker to my items for one of my kids, she huffed and I heard her puff and she jerked the necklace aside when i handed it to her to ring it up. When she finished checking me out she still never smiled I told her god bless you and have a nice day! Still no smile or any response. This will be my last experience of bad customer service at this store. I'm in customer service myself and the actions I received from this employee were unprofessional and unethical.
Thanks
Unhappy Cato Shopper”
“Disrespectful management 4.1.22
Stacy Romero acting manager at 5700 University Place Boulevard, Charlotte NC. Customer asked if they had an item in the plus side, Stacy replied “I don’t know this is not my store”. When the customer was checking out she said to Stacy, I shop here all the time it would have been nice if you could have looked to see if the item was available, but you made know effort to help me. She was not rude merely expressing that she would like to have had assistance. Stacy, called the other worker and walked away from the register, as the customer was telling her what happened Stacy comments from across the store loudly and rudely. After the customer said to Stacy that she has never had this experience in Cato and shops this store very regularly Stacy said, we’re all tired what do we expect her to do and just continued very disrespectfully.
After listening and waiting over five minutes I asked the cashier who is managing the store, on to find out Stacy was acting manager. Then Stacy said, I call my manager for you. I told her, her actions were very inappropriate and disrespectful. Then Stacy begins walking back and forth talking rudely. The other worker never attempted to interject or ask Stacy to not comment.
I was totally offended by her actions and comments of disrespect.”
“Cato’s is not what it use to be. Their quality of clothing as gone down 90% I purchased a blouse, wore it twice I started to see the front of it getting fuzzy so I washed it in cold water and that really messed the blouse up, the sleeves threading came loose, thread was everywhere. Another blouse I purchased did the same thing I went to the store told them about it and the person that was working apologize and refunded my money. What’s happening to Catos? That was my go to store. They charge to much for their clothes if it’s not on Clearance and it’s gets ruin by wearing a couple of times let alone if you wash it. I will be finding another go to store.”
“The Cato on Colllege Rd in Wilmington NC has definitely gone down hill. I have shopped there for at least 3 years and the Old manager Dana was the bomb I have spent thousands of dollars in that store and when she left the new staff is awful. They could care less if you are in the store or not. They are dressed so sloppy to say the least. Cato has been my go too for years but after the last few experiences I have had with them in the Wilmington Store on College Road, I will shop elsewhere. I have called the District Manager twice and expressed my concern and she does absolutely nothing. I will never shop at CATO again as long as they have that rude and unfriendly staff at the store on College Road.”
“I placed an order online with Cato in January and was advised to wait 2 weeks for my order. It has been over 30 days and I still don't have my order. Customer Service recommended that I contact the store. The store says it was shipped on January 13th but they don't know what happened to the order. Have we not heard of tracking orders and simple research? I had to go back to Customer Service and tell them to resend or refund. It has been over a week and still no refund. I am done with Cato at this point. Online orders used to arrive in one week. Now with the pandemic it was 2 weeks. In my case, it is never.”
“As an employee they do not appreciate us any more than the customers. The pay is barely above minimum wage, they want you to accomplish unimaginable feats of work in one day or less. They are more concerned about us stealing than others. They do not follow their own guidelines. This to name just a few. Agree, the clothes are not of good quality. Made in Bangladesh.”
“Placed an order on line, when order arrived, it was sized wrong. took it to the store to get a refund, and was told they could not refund it because i paid for it thru paypal. I called corporate and was told to ship it back and I would have to pay the shipping costs. I paid to have it shipped to me. I should not have to pay to return an item was was incorrect to start with. I was told they would pay shipping cost to return it, but they kept double what the shipping cost was out of my refund. after contacting them, the rep was very rude and when asked to speak with a supervisor, got voice mail and no one has returned my call. I do not need Cato nor the hassle that goes with their sorry customer service. No more shopping from this store.”
“The Cato on Laurens Road, Greenville, SC has the worst customer service and the worst manners. They obviously do not realize that if there are no customers then they would not have a job. I will never shop Cato again. There are too many other retail stores that will be happy to accept my business. There is absolutely no reason to verbally mistreat customers.”
“I TOOK A BLOUSE/SHIRT BACK 3 DAYS AGO0 AND THEY HAVE YET TO PUT MY MONEY ON MY VISA!! I AM FURIOUS AT STORE DISTRICT MANAGER ASHLEY AND MANAGER BERNECIA. THE STORE ASSOCIATE TRIED TO HELP. ASHLEY SAID CALL .MY BANK I DID THERE ID NOTHING SAYING transaction pending and my bank says they STOLE THE $21.39 DUE TO ITD HAVE BEEN IMMEDIATELY PUT ON CARD. I RETURNED TO THE STORE BERNECIA REFUSED RO GV ME ASHLEY (DUS. MANAGER) HER NAME. ASHLEY CALLS AND SAY S SHE CANT DO ANY THING . THIS PLACE IS RIDICULOUS. I WORKED RETAIL MANAGEMENT F0OR YEARS AND IM DISGUSTED . THEY SHOULD REPRIMAND BOTH DISTRICT AND STORE MANAGER AASAP!!@ 2MORO I GO OVER ASHLEY'S HEAD TO HER BOSS.”
“I was in Osage Beach down in Missouri bought a pair of shoes. I wore them for maybe three hours they hurt my feet I had to change back into my regular tennis shoes. I got them on clearance. Brought them back to Quincy Illinois to return them because they left blisters on my heels and their policy is you can’t return it so be warned if you wear something and it doesn’t fit right leave the tags on until you’re done with wearing it and then if you don’t like it return it. so I wasted 18 bucks for a pair of shoes I can’t wear and now I need to just throw them away or give them to somebody that will wear them. I will not shop there again.”
“We used to love catos in Harrisonville MO. It is now under new management and I think I just made my last trip in. Previously you were greeted when you entered and offered assistance. My mom had to ask for help and then she was told she hadn't seen a certain pair of jeans, she was told they never had then and the woman was snotty. I picked up a shirt to look at and didn't lay it back down right, she huffed and puffed I like I had destroyed the display. We used to go in at least once a week, won't be doing that again. Very sad.”
“I recently wrote a review about the Cato Prattville AL store noting how I often encountered the workers treating me like I wanted to steal. As a result, I hadn't been in that store in years. I bragged on the Montgomery, AL Ann Street store that I didn't feel uncomfortable there. At least not until today. I just left there and from the moment I walked in the Staff started searching the racks around me. Again, I felt that uncomfortableness. I am a hardworking IT Professional who wouldn't steal a hot dog. I'm starting to think that the Cata stores train their employees to behave in such away. I shop online and at the stores and even though I still like the clothes I need to leave Cata alone for a while. Probably a long while.”
“So glad that Cato’s has friendly workers! I came in the store not knowing what I wanted or what to look for and this nice young lady helped me out! She was so respectful and kind to me. I was there for about an hour and she was so patient. Thank you Aniyah for your outstanding customer service, I will most definitely be coming back!!”
“Dallas, Ga Cato- they absolutely rock ! The manager and her staff and always there working hard to keep the store together and presentable. And customer service is KEY. They are all over it. The clothes are so cute and displayed well !”
“Andrea Andrea
Let me start by saying 90% of my clothes are from Catos. I don’t wear the same outfit everyday ok. That should tell you how much I love Catos clothing. No, Catos not Macy’s, Nordstrom Rack, Dillards, Belks, etc. but it comes very close…. Do you hear me!!!! Every time I step out in a Catos outfit I get positive feedback!!!! When traveling and on vacation I have too find a Catos and now my husband looks for me ok. Sometimes I run into people who need more customer service experience but that’s everywhere. It’s true one bad experience can turn people away and it’s sad because good business went out the door. I feel, it’s time, too bring Catos on TV commercials!! It’s a wonderful store 💯”
“I went into the Catos in Hinesville, Ga on Saturday July3, 2021. The manager and her staff were extremely friendly and helpful. And I would have to say it was one of the best looking Catos stores I have been in. They are doing a great job. So go to the Hinesville Ga store. You will not regret it.
Thank you for your friendly service ladies.
Karen Jackson”
“Yes Cato’s always put me up high cause they always have just what I want and really too much but cato’s is my favorite place to shop I love their clothes so very pretty and nice”
