“Amber at the Burleson Catos was so polite and helpful she went and found the skirt I was looking for my wife in a wheel chair she said she would hold it till I go there this afternoon, amazing customer service, nothing like the one I just call off Cooper st in Arlington and had to deal with a store manager having a bad day. Nothing!”
“I placed an online order and I was charged twice by CATO. I called CATO Customer Service, explained the issue and I received Poor Customer service in return. I was told to take the matter up with my bank and they couldn't do anything to reimburse the charge even though she could see where they charged me twice. So, I say to you. If you don't have a CATO charge card and or not shopping in store don't order online because they will double charge your card.”
“Employee Shar in the Stockbridge GA store is very polite and very patient with customers and helpful. My friend and myself was there until closing and was not rushed to cash out at all.”
“As an employee of this awful store, this is THE WORST place I've ever worked!!! Before becoming an employee, I never even shopped here. They are very cheap in EVERY aspect of this company. I'll give them about 3 years and they'll probably have to close more locations. This is a sorry company to work and to shop for these cheap ass clothes that shrink or rip when you wash them even on gentle cycle. Then they want you to do things that they're not paying you for. Whoever reads this, do yourself a favor and don't shop here or try to get employment here!”
“Others would like to see lush Cato Fashions CUSTO'MER SERV;ICE +1 8O5 41O 56OO ]
Modclothπ£ππ’π‘π π‘π¨π πππ₯ +π π΄π’π± π°ππ’ π±π²π’π’and beautiful gardens but instead are greeted by overgrown, dead or otherwise messy landscapes. Whether youβve inherited a neglected garden from a previous homeowner or have been too busy to keep on top of maintenance, donβt despair: Devising a game plan now can set you up for a much better view by next winter.”
“THE ASSOCIATE NAME TAMMY IN YOUR WHIEHALL STORE IN OHIO WAS VERY PLEASANT AND HELPFUL. SHE WAS VERY PROFESSIONAL. I HAD A VERY NICE EXPERIENCE AND WORKING IN RETAIL MYSELF IT WAS NICE TO HAVE SOMEONE WHO CARED.”
“The manager is RUDE!!! She kept staring at me then kept moving from side to side on the counter like I was gonna steal something I want for preparation and Iβm not gonna be treated like this. You need to find a new job. Youβre a freaking cow.!”
“We visited the Hattiesburg store today. The employees were very welcoming and helpful. There was one specific employee, Corita Allen, TSM, who went above and beyond to assist us. My husband was with me, and as I was in the dressing room, Corita assisted him in finding the correct size and fit. She offered advice as to which fit I would like. She seemed to know exactly what I was looking for. Her smile and willingness to help was an attribute to this store experience.”
“I went in to Cato, to find a new outfit for My class reunion. And I noticed a corset that was cute. I asked who I thought was the manager Eat people actually bring back underwear
and she said yes. And laughed about it. I said something about not buying that here.
But I get by the corset as it doesn't touch any Private body parts. It was too big and I brought it back for return. She informed me at this time that she couldn't take it back because I had taken the tags off, Oh, even though I brought them with me. When I questioned it, she got pretty hateful about it. She said she told me underwear has to have the tags on it, But she did not tell me that. Besides this doesn't touch private parts. It doesn't touch as much as a bathing suit does. So it's been laying in the backseat of my car in the bag for about a month now and I don't know what to do with it. But her whole attitude was ugly. Of course, while I was spending hundreds of dollars to buy a new outfit, her attitude was outstanding!
By the way, I've noticed the last couple of years.The clothes you are selling are atrocious. They're just really ugly, and they look like something out of a bargain barn. I've been buying my clothes from cato.For about twenty years And if you looked in my closet, that's all you would say. Cato clothes and purses. So I have watched the quality. Of your clothes go downhill to the point you can't find a decent dress. Without weird frills and ruffles and florals, and it's just ugly stuff And I guess I'll have to find another place to buy quality clothing. And now, apparently, you're selling children's clothes. So that means we're gonna have to put up with people's children in the stores while we're trying to shop! There are plenty of children's clothing shops.We don't need them in Cato! We've always been able to shop quietly and undisturbed, but now other people's children are so badly behaved. That's just f y i.”
“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”
“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart
around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”
“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”
“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”
“I didn't get a chance to be happy because the lady followed me all over the store like I was stealing and that kind of made me mad so I won't be going back to Cato's and Gaffney South Carolina”
“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”
