Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.52

2.5 Rating 124 Reviews

35 %

of reviewers recommend Cato Fashions

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2.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“I shopped online because the customer service at my local Cato is horrible. Guess what? So is the online service. Ordered a pair of shoes on 2/8. I never received them. I emailed the company several times and it was always "please allow so many days and there was a holiday too" blah, blah, blah. Everything I ordered afterwards from other companies was delivered. I finally had enough on 2/23 and demanded a refund. Either they lost it or someone in receiving/shipping stole them because they never made it to UPS. I've been in customer service for 30 years and if you value your customers you will do anything to keep and make your customers happy. They only apologized after I confronted them. They have lost a wonderful customer because I always get compliments when I wear their merchandise. I will never give them my business or money again. 😠”

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Posted 1 year ago

“Salesperson Sharon is the Best. She is always very helpful and patient and know what size works best. She is Wonderful also happy to assist with questions locating clothes etc. I just love her”

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Posted 1 year ago

“I want to commend the store mgr., Lisa, at store #939 in Ft.Smith, Ark. on Rogers Ave. I am from a nearby small town and I bought a pair of jeans that I fell in love with, but they were too small. So I took them to the location in my town to exchange them for a bigger pair, I had lost the receipt and any identifying paperwork with the order # and the location in my small town, after an employee was extremely rude to me was unable to assist me. Lisa was able to get a pair of the same jeans from the Junior dept. and use that order # and was able to order me the correct size. I appreciate her, I spend a lot of money in Cato stores, I do want to say I love the store mgr and most of the employees at the location in my small town and they are exceptionally nice but It was Lisa at store #939 in FT. Smith. Ark on Rogers Ave. that was able to help me and I appreciate her and want to thank her”

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Posted 1 year ago

“The Cato Fashions stores in Montgomery Alabama on Ann St. and Atlanta Hwy managers and employees have bad attitudes and jealousy towards light skinned black women who shop regularly in their stores. The employees and managers are lazy, do not want to check you out at the register, and do not show respectful attitudes, and do not want to honor valid refunds. I have spent hundreds to thousands of dollars at their stores. I will no longer shop at any Cato Fashions stores in Montgomery Alabama on Ann Street and Atlanta Hwy. They need to change their hateful and disrespectful attitudes toward valuable customers.”

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Posted 1 year ago

“I witnessed the manager in Martinsville Va around 2019 seemingly going out of her way of her way to deter a lady from applying for a job when there was a Now Hiring sign on the door. The clerk who wears a face shield is ear splittingly loud, laughs like a pack of wild hyenas.Is hell bent on not giving you the option of cash back if you pay with a debit card. Manager in Reidsville NC is deceptiveJan 2024”

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Posted 1 year ago

“Cato is no longer my go to clothing store, I am hard pressed to find 18pw. Or any size jeans for that matter which don’t have frayed hems or holes, not all of us want jeans that look like they were washed on the beach as trash. The blouse selection is lacking in color, classic keveryday styles that could even pass for as business casual, and flattering . Now where do I go. So disappointing I went to all 6 stores in San Antonio, I did not make into ppl ku This why I turn to Amazon to”

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Posted 1 year ago

“Very Rude Manager at the Chesterfield location I will not be shopping at this location anymore”

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Posted 1 year ago

“The manager of the store was Very Rude Complaining she is short of help etc All she needs to do is Take my money and she can pick up clothes in the dressing room I have contacted the corporate office I Don't appreciate her Attitude Chesterfield Michigan location”

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Posted 1 year ago

“I love cato clothing for price fashion and quality. It is disappointing however when employees seek to profile treatment of customers as they do in Cottonwood Az”

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Posted 1 year ago

“I have a strong affinity for Cato. Whenever I wear clothing from this brand, I receive compliments. The prices are reasonable, and the fashion is exceptional. Among all the Cato stores, the Pearland location is my favorite. The store boasts an impressive lineup of women's clothing. The staff greets customers with a smile, provides assistance, and engages in friendly conversation. They offer their professional opinions when asked about the suitability of a particular item. I visit this store at least once a week to purchase fashionable clothing. The team of ladies, including Candace, Paula, Regina, and Nikita, are highly skilled and work well together. The store is always clean and tidy. On one occasion, I called the store just before closing time to inquire about an item I had seen online. Despite the late hour, the staff kindly waited for me to arrive. I am delighted with the service I receive at the Pearland Cato store and will continue to shop there in the future.”

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Posted 1 year ago

“I've been a customer a satisfied one,for 10 years already,what I find at aCatos,I won't find it in any other store. I love the styles ,from jewelry to shoes 🌟🌟🌟🌟”

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Posted 1 year ago

“I love Cato and have shopped there for many years. I have to ask Cato did you hire new buyers for the plus sizes? Lately, your tops have been butt ugly. Plus women like to look good, not frumpy. Please find some cute tops.”

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Posted 1 year ago

“horrible return policy and clothes are cheaply made”

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Posted 1 year ago

“Order a pair of pants that were to big.retuned the the very next day. Still had price tags on them and online reciept. They wanted to see if they were on sale so they could give me back just part of my money. The way they try to keep your money is disgusting.”

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Posted 1 year ago

“If I could give the Walterboro store a -5 I would for sure. I shopped here all the time multiple days a week spending 200+ on every visit. I stopped going here in the past because if ustomer service. I tried again this evening and now I remembered why all over again. When I walked in the two ladies were so loud I heard there whole "personal" conversation. I grabbed my belongings ,went to the front and asked to try on the items, the Youngs ladies told me no. Once they cleaned the rooms that was it for the night. Please understand I work in retail and I would never stop a sale because of a fitting room being cleaned. I know there are policies in place but my family and I have done alot of buisness with you. That has stopped for good now. These ladies were just being lazy to the fact.”

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Posted 1 year ago

“It's that the plus size clothes on the web page are old fashioned and not a great selection at all. I use to love shopping at catos but now not at all would be my last option to stop by and look for clothes”

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Posted 2 years ago

“I was starting a new job and needed more business style attire. I never really shopped at Cato, but since they are right down the street from my home I decided to stop in & see what they had. OMG! This store has been a life saver. I pretty much bought my entire wardrobe from here. I shop at the 14th & Los Rios location in Plano, TX 75074. The manager there Candy has been so AMAZING to me & very helpful. The other employees have also been super nice & SUPER helpful. If I like something & they don't have it in my size they will order it for me. I absolutely LOVE this store! I am excited about upcoming spring/summer fashions line coming out. ~Tammie”

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Posted 2 years ago

“WE always shop at CATO,,,,AND WE LOVE SHANNA,she is always friendly AND HELPFUL..”

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Posted 2 years ago

“I also work for this company, I have for almost 4 years. My complaint with the company is how greedy they are . As an employee , I , along with everyone else who works for them , make them thousands and thousands of dollars each month . I make 12.50 an hour as an ASM . My son makes 15 an hour bagging at Kroger. Anyone see the problem with this besides me ? Also , On the rare occasion we make bonus , I receive 100 dollars . After 28 per cent taxes are taken out , I get a lousy 72 dollars. What an insult ! I come to work every day. I give 100 per cent every day. I give them everything I've got to make my store the best that it can be. I know it's the same with many more Assistant Managers within the company. The clothing they are sending to the stores are worse quality that they've ever been and cost more every few weeks. How can we even afford to buy their clothes now that they are so high? Especially when they REFUSE to pay us and they can become rich. The new name I have given them is Greedy B's. You can figure that one out on your own. I recently separated from my husband. Trying to make it on 12.50 an hour is quite the challenge. One that is not working very well for me OR my son. I have never HAD to work until now. I have very few choices as to where I can work as I was a stay at home mom and have few skills that can bring in more money. CATO , PLEASE PAY US WHAT WE ARE WORTH . Remember , it's the "Little people " , the way you make us feel , that make you rich while you leave us poor.”

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Posted 2 years ago

“I happen to work for Cato . I have been with them for 8 1/2 years . I get on this site and see all of the negative reviews of this company and I understand why I see some of these reviews. On the other hand , there are times when customers come in with a really bad attitude. We welcome every customer that walks into our store. Half the time , the customers are on their phones and don't give us the time of day. The other half of the time , they come into the stores with their own rotten attitudes but consider the employees at fault when we fail to treat them like royalty . I'm way to old and way to tired to play games with grown women. If you don't want to be treated rudely , don't be rude to the people who ARE trying to help you. Get over yourselves , grow up and treat US the way you expect to be treated.”

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Posted 2 years ago

Cato Fashions is rated 2.5 based on 124 reviews