Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.52

2.5 Rating 124 Reviews

35 %

of reviewers recommend Cato Fashions

Company Reviews

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2.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the last 3 years I have received a gift card for Cato's from my son. I understand that they are financially strapped. When I went to the store in Callaway Florida they told me that their gift card system has been down all week. I called the corporate office and they have no resolution. This is crazy. I think purposely holding the funds because their financially tight. You mean to tell me in our entire week's time there is no resolution to all of the other moms who may have gotten a gift card from Mother's Day. And I spent an hour picking up my clothing just to be told that I couldn't use it. They need to post that on the door before people waste all day looking for clothing. I don't believe that the gift card system is down. Never again. Going forward I will tell my son to not include Cato in my gift cards from Mother's Day.”

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Posted 2 weeks ago

“One of the workers there is very rude with her coworkers and customers. She is nice whenever the manager is around but when there are people there of a different race and the manager is not there, she is very rude. She is the short older lady that works there.”

Helpful Report

Posted 1 month ago

“I placed an online order and I was charged twice by CATO. I called CATO Customer Service, explained the issue and I received Poor Customer service in return. I was told to take the matter up with my bank and they couldn't do anything to reimburse the charge even though she could see where they charged me twice. So, I say to you. If you don't have a CATO charge card and or not shopping in store don't order online because they will double charge your card.”

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Posted 2 months ago

“Negative stars is too many for this retailer. Terrible management. Stay away from their products and jobs”

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Posted 3 months ago

“Why would Cato put returned underwear back on rack to resell ???????”

Helpful Report

Posted 4 months ago

“As an employee of this awful store, this is THE WORST place I've ever worked!!! Before becoming an employee, I never even shopped here. They are very cheap in EVERY aspect of this company. I'll give them about 3 years and they'll probably have to close more locations. This is a sorry company to work and to shop for these cheap ass clothes that shrink or rip when you wash them even on gentle cycle. Then they want you to do things that they're not paying you for. Whoever reads this, do yourself a favor and don't shop here or try to get employment here!”

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Posted 4 months ago

“The manager is RUDE!!! She kept staring at me then kept moving from side to side on the counter like I was gonna steal something I want for preparation and I’m not gonna be treated like this. You need to find a new job. You’re a freaking cow.!”

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Posted 6 months ago

“Return policy is costing you business. Not returning money is not the status quo. My wife is taking her business elsewhere.”

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Posted 6 months ago

“There return policy is a joke! Do better!”

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Posted 7 months ago

“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”

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Posted 7 months ago

“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”

Helpful Report

Posted 8 months ago

“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”

Helpful Report

Posted 8 months ago

“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”

Helpful Report

Posted 9 months ago

“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”

Helpful Report

Posted 9 months ago

“Worst customer service ever. I ordered online over $100 two months ago. After one month when I called it was a computer problem. Then I emailed them with no response. Now today they said my order was shipped by truck that has gotten lost. But no problem they will issue me a refund...but that will take another week to credit my mastercard. They knew it was lost but didn't bother to refund me until I called. Horrible customer service and they acted like they were doing me a favor refunding an order they lost. Are they in the process of going bankrupt? I did not order through the store yet they said the store was supposed to notify me. Excuses, Excuses and then blame it on the store.”

Helpful Report

Posted 9 months ago

“This past Saturday, I went to turn in an employment application with Cato located at 5845 Sunnyside Road, Indianapolis, Indiana 46236. I was dressed for business, saw the, now hiring sign in the window. I open the door, there was a young lady leaning on one of the tables. She stood up , I asked to speak to the manager she said it was her. Before I could say anything, she immediately stated “we’re not hiring “ . I hate to make anything about race but this white woman with red hair, clearly was. She stated , I’ll take your application but we’re not hiring. I told her , never mind, I’ll call corporate because you clearly are not practicing common decency or integrity when it comes to hiring.”

Helpful Report

Posted 9 months ago

“I ordered something from catofashions.com. I’ve been waiting a week plus now for delivery. The way Cato shipped the item ups shows that ups is not in possession of the order I tried reaching out to Cato and all they will tell me is the item has been shipped. If the item has been shipped why is the shipping company claiming they are not in possession of said item?”

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Posted 10 months ago

“If I could give zero stars I would! I received 3 blouses as gifts from the North Augusta, SC Cato store. Naturally being a gift, my friend clipped the tags off, but did give me a gift receipt. However, the blouses were too big so I went to exchange them and was informed by staff that this would not be possible because the tags were no longer attached, even with the receipt. What type of customer service is this?? I have shopped at Cato for years, but you just lost a customer, as well as mom who was with me, and my friend who gave these to me. Goodwill received a nice donation, but I will NEVER shop there again!!!”

Helpful Report

Posted 10 months ago

“I have been shopping online with Cato for a very long time and until now I have been happy . It has been 17 days since I placed my order and it is still not here . I messaged cato about my disappointment and they simply replied by sending me a customer service # . No apologies no explanation. Sorry Cato but I will no longer be doing buisness with you .”

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Posted 10 months ago

“It’s been over a week and my order still says in progress. Way tooooo long to wait on a order to be processed and shipped!”

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Posted 11 months ago

Cato Fashions is rated 2.5 based on 124 reviews