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Cato Fashions Reviews

2.5 Rating 135 Reviews
34 %
of reviewers recommend Cato Fashions
2.5
Based on 135 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 63%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
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Cato Fashions 1 star review on 19th July 2024
Emma
Cato Fashions 1 star review on 21st June 2024
Ticked Off Former Cato Customer
Cato Fashions 1 star review on 25th October 2021
Laura
Cato Fashions 5 star review on 23rd June 2021
Dorothy Palmer
Anonymous
Anonymous  // 01/01/2019
I shop at the Catos located in Slidell, Louisiana. I love the fashions, and most of the kind and helpful staff there. I don't really like shopping but that 1 visit had me hooked! Matter of fact, I have all the ladies in my government office, shopping there. I recently ordered quite a few items online. I had purchased several pairs of boots & other things that I couldn't in the store, in that order. One pair of boots I ordered were identical to I pair I had already. I didn't realize I had done so. After work, I carried the boots to the store to exchange them. I didn't want a refund...just an exchange. The woman that worked there had waited on me once before. I remembered her because she was very talkative. She pulled up my information and confirmed that I did pick up my order 2 days prior. She wasn't very kind. She requested my invoice. I had made it very clear that when I opened my box at home, there wasn't an invoice in the box. I know that I paid $13.99 for the boots. But she was very stern that since I didn't have my invoice, she would only give me $7.99 towards my exchange, and I would have to pay the difference. She wasn't nice about it either. I'd Ike to continue shopping there, and ordering from your online services. But if I do, I don't want to run into this problem again. It was just how she handled the situation, that showed no professionalism or kindness! The boots never left the box they arrived in until I got to the store for the exchange. I didn't deserve that kind of treatment. She made me feel less than or if I had stolen them. Before I shared this experience with my coworkers, I wanted to see if there was anything you could do to correct this situation. #ItsAboutThePrinciple
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Posted 4 years ago
The employees at the High Point location is horrible!!!! There are two mangers or one might be a assistant manager. The one with the longer hair is horrific of a human! It’s worth your drive if you can go to the Thomasville location. All employees are professional and very helpful. When I contact corporate they shrugged it off!
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Posted 4 years ago
AGGRESSIVE & RUDE EMPLOYEES! Went to the Angleton, TX store. After looking for about 10 minutes, 3/4’s of the way up to the front of the store, I was approached by an employee asking if I had a mask. I told her I was medically exempt & she just turned & walked away back to the register. She then started whispering to her coworker. I was looking at a Small light weight sweater & proceeded to put my left arm through to see if it would be too tight thinking I may need a Medium. (The dressing rooms are still closed at Cato stores) The same girl approached me in an aggressive manner & told me I could be trying on clothes in the store, As to which, I replied I wasn’t trying it on, I only put the sleeve on up to my elbow to make sure it wasn’t too tight. I decided then to stop looking & check out because I don’t want to shop anywhere with rude-aggressive employees. There was another lady shopping without a mask & I never heard her approach her about not having one. There is no difference in me putting that sleeve up to my elbow & touching every piece of clothing that I touched while sifting throughout the racks of clothing.
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Posted 4 years ago
I purchased a wallet. The price of the wallet was $7.99. When I got to the check out counter. The clerk changed the price by scratching the $7.99 out and writing $8.99. No explanation of why.
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Posted 4 years ago
I was told to wear a shape shifter love the dress but the belt did not fit the dress refused to put a nother belt on the dress dressbelt was on the wrong dress
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Posted 5 years ago
The quality is fading with dumpy fits. The Dallas store on Wheatland looked like a Mexico flea market. They speak Spanish not English and store was junky and dirty. Walmart closed and Cato turned straight up hood, messy and nasty !!
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Posted 6 years ago
Will never step foot in Phenix City Alabama Cato to be Verbally abused by a Drunk On The Job Store Manager .. She Reeks ... please get her help .
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Posted 6 years ago
Cato Fashions is rated 2.5 based on 135 reviews