“Can all of you people please stop calling the store “Cato’s”. It is Cato. There is no s. It’s very basic grammar. Also, stop complaining about technical stuff that the employees have no control over. ( i.e. marking the bills then having to hold them up to the light) Get over it; it’s part of the company’s policy, not a way to criminalize a customer. Also, employees are 98% of the time not just messing with clothes on racks to watch what you are doing! That is in your head. It is part of their job to put back/fix clothes on racks after lazy customers decide to just throw them on top of other thing or leave them on the floor. Customers are not always in the right. And no..I do not work for CATO.”
“Your "pay by phone" system is very outdated. It takes over 7 minutes to complete the payment by phone. You first get an automated message. Then it transfers you to a live person only to transfer you back to an automated recording. It's ridiculous.”
“Went into the Store on Bobby Jones Expressway Augusta on 7/26/25 Sales Associate was counting down the register. She wasn’t friendly at all.
I will continue to order online. Very poor customer service. Nasty Attitude”
“I have visited my local Cato in Minden LA and was not acknowledged either time as even being in the store; unrecognized whatsoever by either employee present. Poor customer service!”
“For the last 3 years I have received a gift card for Cato's from my son. I understand that they are financially strapped. When I went to the store in Callaway Florida they told me that their gift card system has been down all week. I called the corporate office and they have no resolution. This is crazy. I think purposely holding the funds because their financially tight. You mean to tell me in our entire week's time there is no resolution to all of the other moms who may have gotten a gift card from Mother's Day. And I spent an hour picking up my clothing just to be told that I couldn't use it. They need to post that on the door before people waste all day looking for clothing. I don't believe that the gift card system is down.
Never again. Going forward I will tell my son to not include Cato in my gift cards from Mother's Day.”
“One of the workers there is very rude with her coworkers and customers. She is nice whenever the manager is around but when there are people there of a different race and the manager is not there, she is very rude. She is the short older lady that works there.”
“I placed an online order and I was charged twice by CATO. I called CATO Customer Service, explained the issue and I received Poor Customer service in return. I was told to take the matter up with my bank and they couldn't do anything to reimburse the charge even though she could see where they charged me twice. So, I say to you. If you don't have a CATO charge card and or not shopping in store don't order online because they will double charge your card.”
“As an employee of this awful store, this is THE WORST place I've ever worked!!! Before becoming an employee, I never even shopped here. They are very cheap in EVERY aspect of this company. I'll give them about 3 years and they'll probably have to close more locations. This is a sorry company to work and to shop for these cheap ass clothes that shrink or rip when you wash them even on gentle cycle. Then they want you to do things that they're not paying you for. Whoever reads this, do yourself a favor and don't shop here or try to get employment here!”
“The manager is RUDE!!! She kept staring at me then kept moving from side to side on the counter like I was gonna steal something I want for preparation and I’m not gonna be treated like this. You need to find a new job. You’re a freaking cow.!”
“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”
“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart
around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”
“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”
“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”
“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”
“Worst customer service ever. I ordered online over $100 two months ago. After one month when I called it was a computer problem. Then I emailed them with no response. Now today they said my order was shipped by truck that has gotten lost. But no problem they will issue me a refund...but that will take another week to credit my mastercard. They knew it was lost but didn't bother to refund me until I called. Horrible customer service and they acted like they were doing me a favor refunding an order they lost. Are they in the process of going bankrupt? I did not order through the store yet they said the store was supposed to notify me. Excuses, Excuses and then blame it on the store.”
“This past Saturday, I went to turn in an employment application with Cato located at 5845 Sunnyside Road, Indianapolis, Indiana 46236. I was dressed for business, saw the, now hiring sign in the window. I open the door, there was a young lady leaning on one of the tables. She stood up , I asked to speak to the manager she said it was her. Before I could say anything, she immediately stated “we’re not hiring “ . I hate to make anything about race but this white woman with red hair, clearly was. She stated , I’ll take your application but we’re not hiring. I told her , never mind, I’ll call corporate because you clearly are not practicing common decency or integrity when it comes to hiring.”
