“As an employee they do not appreciate us any more than the customers. The pay is barely above minimum wage, they want you to accomplish unimaginable feats of work in one day or less. They are more concerned about us stealing than others. They do not follow their own guidelines. This to name just a few. Agree, the clothes are not of good quality. Made in Bangladesh.”
“Placed an order on line, when order arrived, it was sized wrong. took it to the store to get a refund, and was told they could not refund it because i paid for it thru paypal. I called corporate and was told to ship it back and I would have to pay the shipping costs. I paid to have it shipped to me. I should not have to pay to return an item was was incorrect to start with. I was told they would pay shipping cost to return it, but they kept double what the shipping cost was out of my refund. after contacting them, the rep was very rude and when asked to speak with a supervisor, got voice mail and no one has returned my call. I do not need Cato nor the hassle that goes with their sorry customer service. No more shopping from this store.”
“The Cato on Laurens Road, Greenville, SC has the worst customer service and the worst manners. They obviously do not realize that if there are no customers then they would not have a job. I will never shop Cato again. There are too many other retail stores that will be happy to accept my business. There is absolutely no reason to verbally mistreat customers.”
“I TOOK A BLOUSE/SHIRT BACK 3 DAYS AGO0 AND THEY HAVE YET TO PUT MY MONEY ON MY VISA!! I AM FURIOUS AT STORE DISTRICT MANAGER ASHLEY AND MANAGER BERNECIA. THE STORE ASSOCIATE TRIED TO HELP. ASHLEY SAID CALL .MY BANK I DID THERE ID NOTHING SAYING transaction pending and my bank says they STOLE THE $21.39 DUE TO ITD HAVE BEEN IMMEDIATELY PUT ON CARD. I RETURNED TO THE STORE BERNECIA REFUSED RO GV ME ASHLEY (DUS. MANAGER) HER NAME. ASHLEY CALLS AND SAY S SHE CANT DO ANY THING . THIS PLACE IS RIDICULOUS. I WORKED RETAIL MANAGEMENT F0OR YEARS AND IM DISGUSTED . THEY SHOULD REPRIMAND BOTH DISTRICT AND STORE MANAGER AASAP!!@ 2MORO I GO OVER ASHLEY'S HEAD TO HER BOSS.”
“I was in Osage Beach down in Missouri bought a pair of shoes. I wore them for maybe three hours they hurt my feet I had to change back into my regular tennis shoes. I got them on clearance. Brought them back to Quincy Illinois to return them because they left blisters on my heels and their policy is you can’t return it so be warned if you wear something and it doesn’t fit right leave the tags on until you’re done with wearing it and then if you don’t like it return it. so I wasted 18 bucks for a pair of shoes I can’t wear and now I need to just throw them away or give them to somebody that will wear them. I will not shop there again.”
“We used to love catos in Harrisonville MO. It is now under new management and I think I just made my last trip in. Previously you were greeted when you entered and offered assistance. My mom had to ask for help and then she was told she hadn't seen a certain pair of jeans, she was told they never had then and the woman was snotty. I picked up a shirt to look at and didn't lay it back down right, she huffed and puffed I like I had destroyed the display. We used to go in at least once a week, won't be doing that again. Very sad.”
“I recently wrote a review about the Cato Prattville AL store noting how I often encountered the workers treating me like I wanted to steal. As a result, I hadn't been in that store in years. I bragged on the Montgomery, AL Ann Street store that I didn't feel uncomfortable there. At least not until today. I just left there and from the moment I walked in the Staff started searching the racks around me. Again, I felt that uncomfortableness. I am a hardworking IT Professional who wouldn't steal a hot dog. I'm starting to think that the Cata stores train their employees to behave in such away. I shop online and at the stores and even though I still like the clothes I need to leave Cata alone for a while. Probably a long while.”
“The customer service was really bad in the store and online. My purchase was lost in the mail for weeks. I had to call numerous times to track down my order and they barely apologized for their mistake or the delay.
They offered me only a $10.00 gift card.”
“I returned 5 items all in the same box and only received a refund for one item. When I reached out, I was told I had to take it up with UPS. What a joke”
“The clothing is not as good as it used to be. Took some things back for trade or money back. The store manager wasn't very nice at all concerned about the amount i paid for 2 items that cost 56.00 but they only put 37.00 on the card.it was wrong .the card i used was mine and not the one on the gift card. Told me that it would go on that card and i couldn't get the receipt back cause of something. I couldn't understand why she was upset then i realized oh i forgot I am Black. No patients with me . i was in clayton .n.c. Sales person #100 I am informing my friends and family not to shop there anymore.I hope that this store doesn't treat anyone else like this and it's not good to not pay people there correct money back. Will also post this on Facebook. Not to shop there. Oh one of your people i asked for help said she didn't work there then i wondered why she was at the cash register???? I am stating a fact.i want be shopping there anymore. Get nicer people and add some color to your store...”
“I shop at the Catos located in Slidell, Louisiana. I love the fashions, and most of the kind and helpful staff there. I don't really like shopping but that 1 visit had me hooked! Matter of fact, I have all the ladies in my government office, shopping there. I recently ordered quite a few items online. I had purchased several pairs of boots & other things that I couldn't in the store, in that order. One pair of boots I ordered were identical to I pair I had already. I didn't realize I had done so. After work, I carried the boots to the store to exchange them. I didn't want a refund...just an exchange. The woman that worked there had waited on me once before. I remembered her because she was very talkative. She pulled up my information and confirmed that I did pick up my order 2 days prior. She wasn't very kind. She requested my invoice. I had made it very clear that when I opened my box at home, there wasn't an invoice in the box. I know that I paid $13.99 for the boots. But she was very stern that since I didn't have my invoice, she would only give me $7.99 towards my exchange, and I would have to pay the difference. She wasn't nice about it either. I'd Ike to continue shopping there, and ordering from your online services. But if I do, I don't want to run into this problem again. It was just how she handled the situation, that showed no professionalism or kindness! The boots never left the box they arrived in until I got to the store for the exchange. I didn't deserve that kind of treatment. She made me feel less than or if I had stolen them. Before I shared this experience with my coworkers, I wanted to see if there was anything you could do to correct this situation. #ItsAboutThePrinciple”
“The employees at the High Point location is horrible!!!! There are two mangers or one might be a assistant manager. The one with the longer hair is horrific of a human! It’s worth your drive if you can go to the Thomasville location. All employees are professional and very helpful. When I contact corporate they shrugged it off!”
“AGGRESSIVE & RUDE EMPLOYEES! Went to the Angleton, TX store. After looking for about 10 minutes, 3/4’s of the way up to the front of the store, I was approached by an employee asking if I had a mask. I told her I was medically exempt & she just turned & walked away back to the register. She then started whispering to her coworker. I was looking at a Small light weight sweater & proceeded to put my left arm through to see if it would be too tight thinking I may need a Medium. (The dressing rooms are still closed at Cato stores) The same girl approached me in an aggressive manner & told me I could be trying on clothes in the store, As to which, I replied I wasn’t trying it on, I only put the sleeve on up to my elbow to make sure it wasn’t too tight. I decided then to stop looking & check out because I don’t want to shop anywhere with rude-aggressive employees. There was another lady shopping without a mask & I never heard her approach her about not having one. There is no difference in me putting that sleeve up to my elbow & touching every piece of clothing that I touched while sifting throughout the racks of clothing.”
“I purchased a wallet. The price of the wallet was $7.99. When I got to the check out counter. The clerk changed the price by scratching the $7.99 out and writing $8.99. No explanation of why.”
“I was told to wear a shape shifter love the dress but the belt did not fit the dress refused to put a nother belt on the dress dressbelt was on the wrong dress”
“The quality is fading with dumpy fits. The Dallas store on Wheatland looked like a Mexico flea market. They speak Spanish not English and store was junky and dirty. Walmart closed and Cato turned straight up hood, messy and nasty !!”
